Occidental Tucancún All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Views were nice and pools were always a good relaxing temperature.

ROACHESSSSS !!!!! THIS HOTEL HAS ROACHES. EVERYWHERE!!! :) LOOK AT THE PICTURES I ALSO POSTED ON GOOGLE. ALSO Currently staying here and this is the worst hotel I’ve ever been to. Room is currently at 32.5 degrees celcius or 90.5 degrees Fahrenheit. We lost power at 9:30 this morning. It came back shortly after (about 5/6 hours later). There is no ac. Everytime you tell the front desk they tell you oh the whole property doesn’t have and it will be fixed in an hour. After an hour you go back it’s not fixed. This has been going on all day. :) lines to restaurants are packed. Food is horrible and the buffet has about 6 different options and is the smallest buffet of all Cancun hotels I’ve been to. You have to get a reservation for the other restaurants which are also 90 degrees inside. If you want to sweat while eating please look no further:) Line to get a single omlet in the morning took us 20 plus minutes. Room is disgusting and old. Sargassum is out of control and the tractor they use does nothing. There is only one working elevator that also has no ac. I read all of the good reviews and thought this place would be amazing. Please look at the pictures I attached and stay far away. Paid a lot of money for an “ocean view” and I’m staring at a roof :))) Such an old property. Reaks of mold and mildew.

The food was good, with a nice variety of options. Also variety of drinks was ok. Staff was kind and helpful. It would be nicer to have more places with shadow on the beach. The only downside was the somewhat persistent push to become members or purchase additional packages. This also took up quite a bit of our time, when all we really wanted was to relax and enjoy our time there.

Great staff always helping and the attention was great making sure we were good and pretty nice staying the room was clean and fresh the food was good plusss the special restaurants were awesome just make sure to make reservations before hand shout out to Carlos from the restaurant “Mexico lindo” great food and drinks were amazing

July 29 was our last night at the hotel and I was laying in bed at 11:15at night and all of a sudden I look over and there was a guy standing in our room I hollered hey and he said sorry and bolted out of the room before I could get up I went and made a report at the front desk but haven't heard anything back I have never locked the deadbolt but I will be from now on there was a camera right by our door so they should know who it was I was just laying there I couldn't sleep so I know he didn't knock and say maintenance or anything he was probably trying to look through our bags for money while we sleep but I happen to be awake so if you go please deadbolt your door and keep belongings locked up because the front desk will not help

The staffs are very friendly and helpful. The hotel requires upgrade and better maintenance. Buffet and restaurants are not that well. Almost same food everyday from the buffet.

Tiene que haber más personal en el área de recepción, se pierde mucho tiempo al momento de registrarse Al restaurante México Lindo le falta más variedad de comida mexicana en su menú, mejor ambientación y decoración para que en realidad parezca mexicano La parte de los Show nocturnos, tiene mucho que mejorar con su calidad de espectáculos Debería de haber una discoteca posteriormente del show

We enjoyed our stay.

Amazing holidays and stay at this resort. Highly recommend.

The staff, the food everything was terrible, If you want to eat in the restaurant you have to reserve a table at 9 am everyday, wait in the line for at least 20 minutes and the restaurant didn't have AC ( in the middle of July no AC its inaceptable!) the room service took hours to deliver a bottle of water because they never refill the mini bar, I had go 6 times to the front desk to reprogram my electronic key because I could not enter my room and last but not least we found feces in the pool, yeap you read that right! When we told the staff they didn't say anything to anyone who was inside the pool, they took a net and fish it away like noting happened. Please save the time and money and find another place to stay.