Palazzo dei Ciompi Suites

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very near to all attractions. And places to eat. Safe place and very nice place

OK, but some issues! First of all, the hotel is in a pretty good location, Florence’s city centre is all quite close with one another, which made it easy to walk through. Initial greeting with attendants was poor, we weren’t sure which doorbell it was and we pressed a few times and she came in yelling at us, even though we were standing for 10-15 minutes in the peak heat. Most of the staff we were seeing all seemed pretty annoyed all the time. The AC doesn’t work, you’re left with two fans. Although, they offered other rooms it remained the same in terms of how cool the room was (Not much.) Website states the train station is a 15 minute walk, it’s more of a 23 minute walk which is important to note if you’re coming in with heavy luggage. Rooms are like apartments, you have to take your own trash out and there isn’t daily clean towels only once a week I believe Overall, good location, poor AC, you were sinking in the beds, and OK staff.

The apartment was really nice

Don't look lime the pictures sharing on the advertising

Amazing staff

worst customer service and guest support I have had ever experienced

Clean room with 9 foot windows that opened up to a plaza. The staff was wonderful. I don’t know her name, but the woman at the desk every day was a pleasure to deal with. CON: Hotels.com advertises that it has a restaurant and a bar and that it serves breakfast for a fee. NONE of that is true! There is a bar immediately adjacent to the hotel and a restaurant immediately next to the bar, but they are not a part of the hotel. I would definitely recommend this hotel to others, unless you want breakfast included or an on-site restaurant or bar.

Ideal location for getting around. Lovely places to eat around that area. Main water taxi stop Guglio just about 5-10 minute walk to accommodation or station walking distance to if coming from the Airport. Lovely to wake up in the morning open the curtains and see the canal boats passing. Only thing l would suggest would be to have coffee making facilities in the rooms rather than main communal area. But that just so as soon as you wake up you can get a cuppa. Would recommend stay here it was lovely.

We were very disappointed with every aspect of this property. It was dirty and in a bad neighborhood. It was our first trip to Italy and we felt scammed. I don’t understand why Expedia would endorse such properties.

Great location and potential to be a great place to stay. However unfortunately that's where it ended. The property looked spacious but on closer inspection most of the walls were mouldy with paint peeling off them. There were some suspicious brown marks which were stained into the floor on entry to one of the rooms which did not look pleasant and didnt clean off when we tried The air-conditioning in the main bedroom worked fine however the air conditioning unit in the middle of the three rooms was leaking a green / blue liquid which covered the window side of the bedroom There was no reception service after 6pm when we were heading out for dinner to raise our concerns. We flagged this in the morning on checkout with the reception lady not seeming that fussed abour the issues