New Nairi Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The Experience I am writing this to warn others: stay away from this hotel if you have any other options. My experience was nothing short of a nightmare, and based on the other negative reviews I have seen, it is clear that this hotel’s behavior is systemic, not accidental. Unethical Business Practices The most frustrating part of this ordeal was the hotel’s complete lack of integrity. We arrived at 11:00 AM, only to be told to wait until 1:00 PM, then until 2:00 PM. By this time, there were over 40 people stranded in the lobby. We quickly realized the hotel was heavily overbooked. Even more shocking was that while the lobby was filled with stranded guests, the hotel continued to accept new bookings on all platforms at 4x the standard price. When I pointed this out to staff—suggesting they at least stop taking new bookings so people arriving in town wouldn’t be left in the same queue—they were completely indifferent. They prioritized profit over their existing, waiting guests. I also witnessed the staff blatantly prioritizing specific guests based on their race/background, leaving the rest of us to wait for hours without any answers. I did not get a room until 5:00 PM.

Bad

Everything was terrible

Not accommodated staff I request iron coz I need it to straight my clothes but they didn’t provide even they didn’t respond d if they have or not

It was so bad that I decided not to stay, I left and I found another hotel

Definitely not an excellent place, but taking into account the affordable rates, not bad at all, with free parking available

Im disappointed with hotels.com for even recommending this hotel. The room was dirty and old, the tv had 2 russian channels. The toilet didnt stop running, when we complained the staff said to let him know every time we flush so he could manually go to the back of it and push the stopper. Eventually I just did this myself. Half the bed was broken so the mattress kept falling to the ground on the bottom left, the walls were paper thin so a group of girls next door kept us up. Worst off, we are both digital nomads and the internet just stopped working. We actually left a day earlier, I will never use hotels.com I thought there was a bit of a barrier to entry for these types of hotels, i trusted this website. This place was commically bad

Nice stY

It’s very friendly staff and they look after all customers specially very good manager and they sort out quickly any problems 🌹🌹🌹

It is a bad hotel