Hotel Best Auto Hogar

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff members were pleasant and very helpful, air conditioning was broken they assisted in moving our room which was a relief from the heat after a 15 hour plane flight. Stayed at hotel for 3 nights prior to our cruise departure. Hotel is well located to main attraction sites in Barcelona, with plenty of resturants close to hotel.

All okay but not great. Good location. Breakfast not included

Staff were excellent. Have stayed at this hotel before and some of the reasons for staying here is the location and the breakfast to start the day. The breakfast this time was disappointing, the bacon was well undercooked and was covered in fat the eggs also covered in fat, the toaster took ages to toast bread. Fruit and pastry selection was good.

They put us in the second part of the hotel, which I assume is a lot worse than the main part.

Terrible rooms for single travellers Worst experience ever in Barcelona

I spent 2 nights end of May with 2 other family members. Pros: next to metro line so very convenient to visit the city. Multiple restaurants and convenience store close by. One staff lady (name started with San) was very nice and helpful. The rest of staff I would rate very poor performance. Cons: 1- on a busy street so very noisy. Bars, casino, show room. 2- seemed close to cruise port but a 15 min drive took in reality one hour bcos of traffic (hotel to port). 3- my biggest peeve was non-functioning AC. In a heat wave, it was unbearable. I complained right after I arrived and they told me it was on its way to get fixed. I tolerates the first night. The next day, it still wasnt fixed. The front desk man said they couldn't do anything about it and no compensation was offered, just refund. Then I spoke to the very nice lady who tried to help in her way. She offered a standing fan and switch room to larger suite. It was hot but at least it had a balcony where I could leave the door open for the night. 4- the corners of showers had black mold. If it wasn't for the nice lady, I would have given this hotel a zero rating. However, there are some good staff who made up for the bad experience.

Staff not friendly

The hotel in a really good location which is useful, but the terrible air conditioning makes it hard to sleep.

Although room was generally clean, various maintenance needed in the hotel, and be warned - clever photography for the rooms. No natural daylight in some rooms within building 2 (yes there is a second building connected via a car park which is so strange). Location great, staff helpful, but honesty a pretty disappointing overall hotel with lack of basic things - toiletries (empty) and single pillows. Basics you shouldn’t have to ask for.

We stayed for one night to go on our Cruise. Perfect location. Would stay again.