FirstName Toulouse, part of JdV by Hyatt

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The service, location great!

Really spot on. Absolutely nothing to grumble about. I'd recommend this place to anyone. Oh, and it's only 5 minutes walk from the station.

Trendy cute hotel. Very clean and rooms were spacious with all the amenities needed. Staff at front desk were helpful. Location is also within walking distance to many restaurants and shops.

Great hotel not too far from the train station. Friendly staff. Excellent restaurant. A+

The breakfast was very good with plenty of options, and the bathroom was clean and well equipped with amenities. We also appreciated the overall atmosphere and service. However, the room itself was not exactly what we expected. Since it did not have a window, it felt a bit humid at times, and the bathtub was quite high, which made it slightly uncomfortable for us to use. Aside from that, we still enjoyed parts of our stay and appreciate the hospitality.

While I found the room adequate (was large with two full sized beds), and location was fine, I was rather annoyed with a couple aspects of the hotel. First off the tub was dangerous. It needs a safety bar. The tub is about 23" heigh, rather risky to just hop into. Second is the windows are odd and I think the staff can open them but not the hotel guests. Third we had the cleaning crew leave our door open. Excuse me, I know you are on the same floor but literally any vagabond could have stolen our luggage or items. Yes it has a key code to get up to the hotel floors but that is fairly easy to bypass by just riding up with someone. Third, the lobby smells like sewage. It smelt like this everyday and we stayed there for three days. You can be outside enjoying your time then you walk in and are smacked by sewer poo odor which is really strong and overwhelming. Beds -10/10 very comfortable Pillow 8/10 Room 9/10 Cleaning services 2/10 since they didn't lock my door! Parking underground 9/10 Lobby area 1/10 due to nasty smell. The surrounding area is a little unsafe at night (so just be careful). Location is good as it's walking distance to the old city and train station. Please fix the lobby stench and make sure cleaning crews lock the door. Thank you. Maybe warn people the entry to the tub is 2 feet high so they can book something safer.

Go for the breakfast. That is all. Just sensational. The First Name branding is cute and quirky with lots of cute details. Somewhat strangely they missed the olfactory branding with the lobby and common areas having a distinct eau de toilet aroma which detracted from the overall experience, especially after such an amazing breakfast.

New hotel with clean rooms and clean common areas. Very friendly staff. Excellent property!

Pretty good hotel, a little far out of the main area to visit. I would look at some other options more towards the center of town if I was being touristy. For a business hotel, this is great.

Great location for train station and city centre. Modern hotel with stylish features. Excellent breakfast and staff. Highly recommended