Hotel Rainers (Rainers Hotel Vienna)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was clean and they clean it every day which I appreciate. Also, It is about 7 minutes walk from metro to hotel which is very convenient.

The rooms are what I would expect for this rating but not for this price. It is unacceptable to have a curtain with drawers instead of a proper wardrobe with a closing door. How expensive would that be? Breakfast was very limited, not full English. Dinner selection also limited but very reasonably priced. The staff spoke very limited English and they always seemed lost when asked about simple things, such was distance to historic landmark or location of a conference room. One of the waiters spilled soup over my friend and did not bother to bring cleaning material, I am not even sure if he apologised. Room temperature was excellent. TV service fine, toiletries very limited. I appreciated the fridge bar.

We had our best night sleep during our entire two week vacation in Czechia and Austria.

Air not working properly

Restaurant and reception staff very friendly. Easy and quick to get anywhere in Vienna

The hotel was located near to the bus ,tram n metro stops. The room was quite spacious n very clean. I would recommend this hotel to the families with young ones.

Staff were helpful Public transport is easily accessible and regular until late, Breakfast is nice but dear Property is clean throughout

Not sure how on earth this property was awarded 4 stars - this is a 2 star place at best. Horribly tiny rooms, aging and unclean interior and exterior, and cold service. Not to mention the paper thin walls resulting in one being able to hear every single movement outside, as well as the constant construction noise that starts early in the morning. They charge you for even tap water and is the only 4 star hotel so far that has refused to provide me with free bottled water. The location is also inconvenient - will NOT be staying here again. Such a rip off for substandard facilities. DO NOT come here if you’re actually expecting to stay at a 4 star hotel.

Room was very basic and standard, no extras. It was overall fine but nothing extra. Staff was fine, just checked into room but didn’t engage with local stuff or things to check out. Area is a bit industrial and a bit less convenient - few min walk to transit platform which was nice but felt 15-20 min out of town from things. Buffet breakfast was nice and made things easy as there were very few food options around for the morning.

Good room, great air conditioning!