The Palms by Eagles Airport City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I had a wonderful stay. Although there was a delay with my packages, the shuttle driver was incredibly patient and kind enough to wait about an hour, which I truly appreciated. I really love the hotel’s renovation. The refreshed look has created a comfortable and inviting atmosphere. Overall, it was a great experience, and I look forward to staying here again.

Stayed for 2 nights. Room was fine, but the dark breakfast room with quality offer didn’t meet expectations. Instant coffee? Really? The pool was ok but getting any kind of service or a towel was way too much effort. I wouldn’t stay here again.

Rooms was so nice

Nice and clean Check in is simple Reception Very professional Friendly

The property has recently bn renovated. It was clean. Staff were helpful and courteous

The rooms are very clean and the staff are very supportive, it’s a good location close to the airport One change the hotel needs to implement is their bathroom amenities. Especially the towels. They look worn out and very outdated. With the renovation that went on after the taking over, I think those towels that are in the bathrooms should be changed.

Extremely friendly staff and overall great customer service

Unfortunately my bathroom was not spotless. Here were female long hair all over the bathroom floor. No iron and no menu in room.

Everything was perfect

This hotel is rated as a 4-star property, but it is closer to a 2.5-star experience at best. The staff was very friendly and courteous; however, the facility and guest rooms are in serious need of renovation. Water from the shower leaked onto the bathroom floor, forcing us to use towels to manage the overflow. The room temperature was inconsistent, even though the thermostat settings never changed. The bedding was stained, and the mattress was in extremely poor condition, with visible tears and dark stains. Safety and security were also major concerns. There appeared to be no security presence, and anyone could walk onto the property and sit in the lounge area, making it difficult to distinguish hotel guests from non-guests. There were activities in the lobby that appeared questionable, which further contributed to feeling unsafe. Additionally, the room doors did not have chains or deadbolts, adding to the lack of security. Overall, the condition and safety of the property did not meet expectations for a 4-star hotel, and I did not feel secure during my stay.