Giessen Hotel & Coffeehouse

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Bit soulless. Electronic check in with phone-controlled door locks/access. Room very hot as no aircon in Liechtenstein and fan only moderately helpful. Conveniently located and fine for a night.

Overall it's a great hotel, but it looses big on check-in. Leading off with the complete frustration, the self check-in was absolute garbage. Yes, they send you an online form a few hours before checkin, but if you are driving or flying in, it does you little good, especially when you've been through all of that and may not have battery or even internet. If you go the route of the website itself, (wifi is communicated in the lobby well), it is quite bulky. I think I had to enter my birthday 3 times on the same chain of questions. On the other hand, you can use the kiosk to enter the data, but you need your reservation code (10 characters)... see pre-rant on getting to that from the websites, etc. Back to checkin, when arriving, there was only 1 kiosk, about 10 suitcases in the lobby, 6 people all confused and angry and only 2 chairs. 1 person seemed to have good communication on the phone with reception but was running out of local phone minutes. No one checking in was prepared and it was not intuitive. Those entering data into the kiosk (passport info, address, nationality, bday, etc etc.) Took forever and then something wouldn't go right and they started over. Bottom line is that it was a mess, and it has been every hotel I've tried with this same system. So, hotel is a really nice value, but checkin is 2/10. As for the hotel itself, it is quite nice. A generous balcony, nice enough bathroom and bed to be what you need it to be. Ceiling fan a big plus with no AC.

This is a beautiful hotel, the room, bathroom and balcony were all very nice. The only issue was the lack of air conditioning, on hot nights the fun is not enough.

Staying in Liechtenstein for a reasonable price with a view of the castle was a highlight. Self check-in and check-out was smooth. Recommended as bus stop from both Austria and Switzerland stops close. Walking distance to Vaduz center

This hotel has self check-in and check-out and nobody is around so it’s all a bit strange. There was someone working at the coffee shop at one point but we had no interaction with anyone from the hotel. We went to get a cup of coffee from the amenity station..and there was no hot water or coffee available…and of course the coffee shop was closed. Hard to rate customer service when there is literally no service! It was clean and the bed was comfortable. No real complaints, just a strange experience.

High quality relaxed vibe, new and clean, fantastic coffee shop for excellent full breakfast with very friendly staff, perfect quiet location a few minutes walk to center city. Highly recommended.

Impersonal experience as it’s self check in. Didn’t care for not having anyone to help. Very limited breakfast especially for a diabetic. Very little empathy and a creepy dude that works there who follows you around the cafe. Wasn’t a great experience. I’d stay somewhere else next time.

After a long tiring day of travel we found the check in using our cellphone low on battery frustrating. Couldn’t find anyone around but staff in the restaurant that were irritated by our request for help.We eventually were let in the main door by a guest walking by and she helped us get in our room….finally. I still can’t understand why there is a lovely reception desk and no one working it. Anyhow once we charged up our phone and practiced we found it worked well. The hotel is handy and walkable to all the sights, the room is very nice with a balcony and view of the palace on the hill. Some restaurants nearby. Very clean and safe and walkable small city. The breakfast is very good and the servers were kind and helpful. Unfortunately there is no refrigerator in the room.

A lovely cafe staff, ample breakfast, very modern rooms, awesome shower, great views, combined with a much appreciated "welcome pass" on the bus service. If I had any complaint it was that the rooms are a little small for a 4-day stay, and it would have been nice had there been laundry facilities.

The hotel was mostly good. However, the self service check-in was cumbersome and clunky, and needs to be improved. It took us a while, and later we watched a person taking about 20 minutes to complete the process.