Rakuten STAY VILLA Nasu

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

If I could give this place more than five stars, I absolutely would! This beautiful private villa in Nasu Highlands was beyond our expectations. The modern Japanese design, peaceful surroundings, and warm atmosphere made us feel like we were staying in our own home. The villa was brand new, spotless, and cleaned perfectly—there was not a single speck of dust anywhere. Every detail was thoughtfully prepared. The full kitchen had all the cookware and dishes we needed, and the Nescafé machine with various coffee and tea options was a wonderful touch. A washer and dryer, laundry detergent, shampoo, conditioner, body wash, dish soap, and dishwasher detergent were all provided. The private outdoor Jacuzzi bath was amazing. The artificial hot spring water left our skin incredibly soft and smooth, like a boiled egg the next morning! The bedroom, large living room, tatami area, big TV, projector, and speaker system were perfect for our family. Our children especially loved the movie nights. The tabletop grill was also great for enjoying delicious Tochigi beef. Check-in and check-out were very easy. This villa truly felt like a luxury home away from home. The cleanliness, comfort, and thoughtful amenities were exceptional. We will definitely come back and highly recommend this place to anyone visiting Nasu Highlands!

調理器具が使い古されてた

お風呂がカビ臭く、壁がカビだらけでした。 お部屋の壁もホコリだらけでした。 ベランダにはタバコの吸い殻が落ちていました。

とにかく広くて綺麗。 一棟貸しのタイプのコテージ、ヴィラ、ログハウスなどにもたくさん宿泊していましたが、こちらは新たなジャンルとして、Rakutenで買える生活が便利で充実するようなアイテムがたくさん置いてあり、それを実際に使用感を味わいながら一泊し、便利で、オシャレだったり、機能性も高いといろいろ欲しくなってしまい、Rakutenでポチッとしてしまうその流れに、 感心しっぱなしでした。 さらに便利になるとしたら、商品のどこかに、さりげなくQRコードのシールとか貼ってあって、すぐに商品検索できるようになると、もっと購入率が高くなるんじゃないのかなぁなんて思ったりしました。 他県にもいくつかRakuten stay villaがあるので、制覇したくなりました✨ そのくらいオススメです♪

とても良かったです

Room was clean and the area was amazing. I will for sure be back to Nasu village!

部屋は清潔で広々としていました。とても快適でした。

The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle

First the dislikes! 1.We arrived at about 4PM and checked in. The moment we entered the residence upstairs seem to be holding a gymnastics contest. We shrugged it off as excited kids. No! This was non stop drumming on the floor until we checked out around 1150 pm that same day 8 hours after checking in. 2. The outside ambient air began to smell like a busted septic tank and raw sewage. Not sulfur like a hot spring but sewage! Unfortunately, I can tell the difference. The smell began to seep into the residence making me and my family feel ill. Customer care basically said we were complainers and if we wanted we could move rooms but the entire area smelled so moving was not an option so we went home. 3. While packing up our vehicle to tavel home for several hour's we had the pleasure of listening to a couple fighting in one of the rooms before leaving. Far from a relaxing vacation we were looking for. 4. To top it all off the property refused to work with Expedia or us to make right for the terrible experience my family and I endured. No sincere apology, nothing. Basically a thanks for your money losers and piss off type of response. No responsibility taken at all. Beware of this place unless you are hard of hearing and smelling or like being treated with no respect. The good. It was a nice location. The outdoor area was nice and the room was comfortable. It is sad its looks don't live up to the expectations. Avoid and would never recommend this location to anyon.

We've spent Christmas holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation.