A11 Hotel Bosphorus

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

oda temizliği ve manzarası çok iyiydi

Tek başıma seyahat eden bir anne olarak 15 yaşındaki oğlumla otele giriş yaptım. Resepsiyon süreci boyunca son derece ilgisiz ve isteksiz bir tavırla karşılaştım. Saatlerce lobide beklememize rağmen odamızın hazır olup olmadığıyla ilgilenilmedi ve hiçbir bilgilendirme yapılmadı. Oğlum koltukta uyurken bile herhangi bir destek veya yönlendirme sunulmadı. Oda camları kirliydi, tavanda küf vardı ve asansörler yeterince temiz değildi. Ayrıca güvenlikle ilgili sorduğum bir soruya son derece uygunsuz bir cevap aldım. Otelin en güçlü yanı sadece manzarasıydı. Genel olarak hizmet ve temizlik beklentimin oldukça altındaydı.

Aucun accueil, aucune amabilité, la chambre était sale (présence de vomi au sol, le bouton du jacuzzi pour le vider étais cassé. Nous avons eut le droit à deux dosettes de café pour un séjour de deux jours, le matériel de la femme de ménage était poser devant notre chambre. Pour un transfert aéroport, le réceptionniste nous à réclamé 100€ alors que nous avons pris un taxi il nous as coûté 50€. C’est inadmissible pour le prix!!!

Had no issues.

Çok kötü bir karşılama, her personel ihtiyacında bekledik! Oda da telefon çalışmıyor, akşamları sürekli gürültü vardı. Dinlenemedim de. Berbat bir otel. Kesinlikle tavsiye etmiyorum. Paranıza yazık! Göründüğü gibi bir otel değilmiş

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Excellent location and wonderful views from my room. The ferry across the Bosporous it right outside

Amazing view amazing location the room was very clean. Thats all matter to us. I will definitely stay here again.

Positives: the views from the room were absolutely stunning the room was spacious and comfortable the location is great, with relaxed atmosphere and easy access to the city by ferry or by Marmaray train (1 stop to Cirkezi station) Negatives: - the wifi was utterly unusable - get a good roaming plan if you plan to stay here; - the selection of restaurants close to the hotel is certainly more limited than in the centre; - entering the hotel requires climbing ~20 stairs, which may be a problem for people with limited accessibility; - small weird annoyances, e.g. the lack of coat hangers on the closet (with the hotel staff unable to provide more) Other: * the staff speak very limited English; unless you speak Turkish, Google Translate is your friend. Overall it was a comfortable stay, and I would love to return!

This is not a 4 Star Hotel. Whilst it meets some criteria to get 4 Stars, eg, pool, spa, slippers, the overall hospitality standards were not up to scratch. Welcome guests...reception is never attended full time. Cleanliness of Hotel in lobbys lifts never cleaned during my stay. Rooftop Bar was closed but not mentioned on website. Restaurant does not serve dinner and the breakfasts served were terrible and below standard. Staff whilst they tried their best have not been properly trained, more 2 star training was given. Room cleaning needs improvement not up to standard. I am saddened to give a review like this, but the reality is that it is a very over-priced Hotel and the only 4 Star in Uskudar so no competition. The only positives was the deluxe suite views of the Bosphorus and European Side, the Hotel is right across from the main Uskudar Ferry and was very central. However, you would get better value and service across on the European side for same price. It is a shame as I wanted to experience a less touristy area to stay but the A11 Bosphorus does not meet it. All the other reviews before staying there are correct on these points.