What should I do if my driver is late or I can't find my driver?
In case you're unable to locate your driver:
Check the pick up information on your Klook voucher to ensure that you are at the correct location. This is the same information provided to the local operators as well.
Check your registered email address to see if the operator has tried to contact you via email or by any other contact method that you provided during your booking. Tip: most airports have free WiFi. If you are not able to connect, you can try your luck at the nearest convenience store or cafe.
If you're still unable to locate your driver, contact the local operator. Contact information can be found at the bottom of your Klook voucher. In cases where the local operator number is not available or the operator is not responding, please chat with us online. Simply go to the Bookings page, select the booking and then select the chat icon.
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Other FAQs in "Airport transfers"
- Can I amend my airport transfer booking?
- Where will I meet my driver?
- What does the price shown in the search results include? What does 'All-in Fees' mean?
- How early after my landing time should I schedule my airport pick up service?
- What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
- What does 'Free Waiting Time' mean?
- Are your vehicles wheelchair accessible?