Why can't I submit a Flex Claim for my booking?
There may be a few reasons why you are not eligible for a Flex Claim, like the following:
- You are still eligible for a FULL refund from the activity provider during the activity's free cancellation period
- You have already submitted a Flex Claim for all units of your activity booking
- It is more than 10 days past the date of your booking
- Your booking has already been refunded
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Other FAQs in Klook Upgrades
- How can I purchase Klook Upgrades?
- Is Klook Upgrade applicable for all Klook activities?
- Why can't I purchase Klook Upgrade for my booking?
- Who are eligible to purchase a Klook Upgrade?
- Can I purchase Klook Upgrades if I’m not a resident of Hong Kong, Singapore, Taiwan, Philippines, Korea, Malaysia, Thailand, India, Indonesia, or Australia?
- Will a receipt be issued for my purchase of Klook Upgrades?