What is the no-show policy?

A 'no-show' occurs for the following reasons: (1) You didn't inform the car rental company of your cancellation before your pick-up time (2) You failed to pick up the car at the arranged time and date (3) You failed to provide the documentation required to pick up the car (4) You failed to provide a credit card in the main driver's name with enough available funds on it In the event of any of the above, no refunds can be made. The car rental company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such cases, unless the booking has been cancelled in advance, the customer will not be entitled to a refund.