Can I get a refund if my mainland China ticket was lost or stolen?

We're very sorry this happened! If you lost your ticket, please follow these steps:

1. Please go to the ticket window at the train station and present your passport to the staff to report ticket loss

ii. You will have to re-purchase a new ticket with the exact same passenger, train, and seat information

iii. Upon boarding the train, you will need to ask the ticketing staff to give you an official note stating that no other passenger is using your lost ticket

iv. At your destination, go to the ticket window. Present your passport, new ticket, and the official note to get your refund. They will charge you a CNY 2 handling fee.