• Discount codes (including but not limited to the payment / promotional codes) and KlookCash are not applicable for this Klook Experience Package. Klook Experience Package is also not eligible for Klook’s Rewards program. For the avoidance of doubt, you will not be able to earn KlookCash by purchasing this Klook Experience Package.
• Please review the Full General Terms & Conditions here prior to purchase. If there is any inconsistency or ambiguity between the current version and English versions of this General Terms of Conditions, the English version shall prevail.
• By proceeding with the transaction on Klook, you are deemed to have fully agreed to these General Terms & Conditions, the full Klook’s Terms of Use and Klook’s Privacy Policy.
• Please refer to the FAQs if you have any questions.

— No Seat Selection —

• Seat and zone selection is not available for tickets included in the Klook Experience Package. If you wish to be seated together, we recommend purchasing tickets in one booking to increase the likelihood of being assigned contiguous seats. However, final seat allocations will be assigned on a random basis by the Ticketing Partner within the designated price tier, as per the official concert seating map. Do note that seat selection is not available.

— Physical Ticket Collection —

Ticket Collection at Klook Counter at Suvarnabhumi Airport / One Bangkok Service Counter

• Ticket collection points will be available at Klook Counter at Suvarnabhumi Airport / One Bangkok Service Counter, depending on the selection of the booking.

1. Klook Counter at Suvarnabhumi Airport

✧ Location: 2nd Floor - Arrival Hall, Gate 1, Next to KBank booth, Suvarnabhumi (BKK) Airport

✧ Operation Hour: 24 Hours

2. One Bangkok Counter

✧ Location: Tourist Information counter 4th floor Parade, Witthayu Rd, Lumphini, Pathum Wan, Bangkok 10330, Thailand

✧ Operation Hour: 11:00-21:30

• Concert ticket collection will be available starting from October 31, 2026, subject to further adjustment that may be announced by Klook.
• Recipient name will be required for identity verification for ticket collection. You may amend your personal information regarding the collection person no later than 23:59 (Thailand time) October 11, 2026. If needed, please log into your Klook account, go to My Bookings, select the relevant order and click "Amend" to submit your personal information amendment request by 23:59 (Thailand time) on October 11, 2026. Any late requests will not be accepted. Please ensure the information provided is accurate. The organizer and Klook are not responsible for any compensation, nor will there be an obligation to reissue tickets, cancel orders, or issue refunds due to collection failure caused by incorrect personal information.
• Upon submitting the personal information amendment request, you confirm that all the information provided is completely accurate. In the event of collection failure due to inaccurate information provided, Klook will not offer any compensation.
• If you fail to collect your ticket at the collection point within the collection period as mentioned in the communication email, you will not be able to collect the ticket at the concert venue or admitted to the concert. No refund or reissuance of tickets will be provided.
• To collect physical tickets, customers must present the relevant booking details and QR Code within your Klook account (mobile APP or website). Printed copy or screenshot of booking details is not acceptable.
• Staff may request you to present your valid identification document for verification at the designated collection point. The identification document shall match the identity information you fill in for your confirmed booking. If your identification document does not match the identity information you fill in for your confirmed booking, Artist Management / Event Organizer / Klook reserves the right to decline your ticket collection, and any request for a refund will also be denied.
• No ticket collection will be available at the venue. Please pick up your ticket via the selected counter before the event.
• The information of the show, ticket types and seats information will be printed on the physical ticket. Please present a valid physical ticket and take your seat according to the seat number indicated on your ticket.
• Order confirmations, booking vouchers (QR Codes), emails, or other related communications of the Klook Experience Package cannot be used as admission tickets. Please collect your concert tickets at the selected counter prior to the performance up until Concert day.
• Please keep your order and personal information secure, and do not share them with any third parties. The organizer or Klook will not be liable for any compensation and has no obligation to reissue, cancel the order, or provide a refund if the customer discloses the order and/or personal information to others, resulting in an inability to collect the tickets.
• The specified timeline may be adjusted due to the organizer's arrangement. Klook will notify you by email if there is any significant change.

— Personal Information Collection Statement —

• When you buy a Klook Experience Package, we collect your personal information (including name, ID/passport number, phone number, and email address) to process your transaction, and to conduct on-site identity verification.
• To the extent necessary for these purposes, your personal information will be transferred to and processed outside your home region. We protect your data through contractual safeguards where possible.
• Providing this data is mandatory to issue your ticket. If you do not provide this data we may not be able to process our request. You maintain the right to request access to, correction of, or withdrawal of consent for your personal data. For details on your privacy rights and our privacy practice, please review our policy.

— Cancellation / Refund Policy —

• Per event organizer guidelines, Experience Package is non-refundable and non-cancellable. Individual cancellations or standalone refunds for any of its components (including but not limited to the concert ticket and the bundled products) will not be accepted. You cannot apply for a cancellation/refund once the booking is made.

— Terms and Conditions of the Package Products Redemption —

Klook Mall Voucher / Activity / Tour / Attraction Ticket

• The products will be issued in the form of a redemption code credited to your Klook account within 24 hours upon booking confirmation. There will not be any email notification sent to you, please find the code via the “Account - Promo Codes" under your Klook account.
• Redemption codes must be applied to a subsequent booking to redeem the final Mall Voucher / Activity / Tour / Attraction tickets. Please refer to the instructions below for the booking pages. Redemption code cannot be used directly to use as a Mall Voucher or access the relevant Activity / Tour / Attraction.
• Redemption Codes will be valid till 23:59 November 8, 2026 (Thailand time), unless Klook specifies. The Klook Mall Voucher / Activity / Tour / Attraction redemption codes are only applicable to the packages via the specific link on Klook, not including third-party platforms.
• Included Activity / Tour / Attraction are subject to daily capacity limits. Klook is not liable to offer refunds, reissuance, or alternative compensations for any issues arising from the inability to book your preferred date. Klook strongly recommends booking your preferred date as early as possible after Activity / Tour / Attraction tickets open for booking.
• Upon successful voucher redemption, the validity period of the Klook Mall Voucher / Activity / Tour / Attraction tickets will be governed by the details displayed on their respective booking pages.

The detailed activity pages of Klook Mall Voucher / Activity / Tour / Attraction packages are as follows:

◆ Experience Package 1: [BIGBANG Bangkok] Concert Ticket + One Bangkok Gift Voucher 1000THB

One Bangkok Gift Voucher 1000THB

◆ Experience Package 2: [BIGBANG Bangkok] Concert Ticket + Rajadamnern Muay Thai Match Ticket at Rajadamnern Stadium

Rajadamnern Muay Thai Match Ticket at Rajadamnern Stadium

◆ Experience Package 3: [BIGBANG Bangkok] Concert Ticket + Akara Sky Hanuman Ticket in Bangkok

Akara Sky Hanuman Ticket in Bangkok

◆ Experience Package 4: [BIGBANG Bangkok] Concert Ticket + Grand Palace Tour + Bangkok Chaophraya Cruise

Grand Palace Tour + Bangkok Chaophraya Cruise