Do you have upcoming travel plans and are now a little uncertain about what to do? Don’t worry, we’ve got your back! We’ve put together the most updated information on activity closures in Japan and South Korea, as well as Klook’s policy around cancellations and refunds.
We’re monitoring the development of the COVID-19 situation closely and are aware that times like this can get a little tricky for everyone. One thing’s for sure though - the safety of our community is our top priority, and as always- we’re committed to bringing the best travel experiences to our customers.
If you decide to reschedule/ cancel your trip - here is Klook’s policy
Did you know? Klook offers open dated tickets for some activities where you have the flexibility to redeem your voucher on any date within the validity period stated on the Klook activity page. Have a look at the Klook website and navigate to the specific activity page for more information on whether this applies to your booking, as below.
Customers who have booked Klook activities and wish to reschedule or cancel
Customers who have booked activities in mainland China, Hong Kong or Macau dated till 15 March 2020 can either choose to reschedule or seek a refund on their purchase, at no additional cost.
For customers who have booked activities at all other destinations and wish to reschedule or cancel their bookings dated till 15 March, we will require their assistance to share appropriate supporting documents. Please note that this is a very busy period and it may take some time to hear back - but rest assured we have your query and will attend to it as soon as we can!
Customers who have booked Klook activities that have temporarily closed
As for customers who have booked an activity in Japan or South Korea that has been closed for their visiting dates, please reach out to customer support to reschedule or for a full refund.
If you decide to proceed with your trip - here are alternatives to consider
If you’re already on the move or proceeding with your trip, there’s still a lot open in Japan and South Korea to see that are outside of the standard attractions.
Why not go off the beaten track and take the opportunity to discover some hidden gems and unique experiences instead where the crowds are less likely to be found? Here are some alternative things to check out to make the trip worthwhile:
Japan
1. Experience Japan’s traditions of the tea ceremony, calligraphy and dessert making
Immerse yourself in Japanese culture and uncover the intricate processes that go behind the production of tea - from boiling to serving, there’s lots to learn about. Next up, you can also try your hand at writing Japanese characters using ink, brush and paper. Wrap it all up with making your very own traditional dessert called ‘Higashi’ to satisfy that sweet tooth of yours!
2. Watch a sumo wrestling show
Sumo wrestling is Japan’s national sport and it is like nothing else in the world. It’s a must-do on a trip to Japan! Entertaining for over 1,500 years, these athletes are widely revered and when you witness their skills you will understand why. You may even get the chance to try out some of their moves!
3. Try puffer fish
The chefs at Japan’s number one sushi restaurant, Guenpin Fugu, are masters of their craft and even need to obtain a license in order to make your meal! The tranquil and traditional setting of this famed restaurant will calm your nerves before you tuck into your carefully prepared dish and when you have lived to tell the tale, you will be sharing a story of one of the most unique experiences in Japan.
4. Relax at a hot spring theme park
If it’s chilling, not thrilling, that you’re after then a day of bathing and pampering at Oedo-Onsen-Monogatari is in order. At Japan’s largest hot spring theme park, you can indulge in steam baths, open air hot springs and foot baths before trying your hand at some old-fashioned carnival games and stocking up on Japanese sweets. All the services you would expect at your local beauty salon are available in these tranquil surrounds that are modelled on Japan’s renowned Edo period. Park entry, robe hire, and baths are included in the price.
5. Race through the streets with a go karting experience
Open to people who hold a valid International Driver's Permit issued within the last year, you can see the sights from street level at up to 60km/hour while being led by a professional. The cosplay costumes are optional but, come on, isn’t that all part of the fun? There are a few different places to take part in the Go Karting experience in Tokyo, but in Akihabara there are a few different packages to accommodate for any budget or time constraints.
South Korea
1. Get your glam on at a K-pop photoshoot
Ever wanted to figure out what the whole K-pop thing is about? Now’s your chance with this experience that will have you feeling like a full-on celebrity! You’ll get completely transformed by a seasoned makeup artist and after you’re all glammed up, a photographer will help you find that perfect shot that you’ll be able to take home with you to upload on the Gram.
2. Create your own South Korean hand engraved seal to take home with you
South Korea is THE place to learn about a country with rich cultural history. Take part in the traditional practice of stamp engraving in Seoul, where you can write your own name or customize a logo onto a personalized seal- the perfect personal touch to impress your mates the next time you send them a letter!
3. Dance to your favourite K-pop jams
Learn how to bust a move just like the Kpop idols with the help of experienced dance instructors. From hip-hop, house, RnB, fusion contemporary, jazz funk, and so much more, this BTS-endorsed institution will surely dedicate its time to hone in on everyone's individual styles of all levels - doesn’t matter if you’ve got two left feet!
4. Relax at a women’s spa and bathhouse in Myeongdong
This one’s for the girls - what better way to recover after a full day of shopping on the streets of Myeongdong than a bathhouse? Here you’ll get the chance to soak in a warm ginseng and cypress bath, followed by a sauna and also a body scrub.
5. Learn to make delicious Kimchi and Tteokbokki
We’ve found the perfect food and culture class for the best introduction to Seoul - learn how to make the two most famous Korean dishes, Kimchi and Tteokbokki (spicy rice cake) in Myeongdong, the heart of Seoul - Korea's vibrant capital. Apart from learning the secret behind making great kimchi, your hosts for the day will also let you try on a Hanbok, the Korean traditional costume. After snapping some shots of your Korean garb, enjoy your kimchi or take it home to eat later.
Klook activity closure periods in Japan & South Korea
Japan Activities | Affected Period (From) | Affected Period (To) |
teamLab Borderless Ticket in Tokyo | 2/29/2020 | Undetermined |
Tokyo Sanrio Puroland Admission Ticket | 2/22/2020 | 3/15/2020 |
Sanrio Harmonyland Admission Ticket | 2/22/2020 | 3/12/2020 |
[Klook Exclusive] Robot Restaurant Show Ticket | 3/2/2020 | 3/8/2020 |
Tokyo Disney Resort 1 Day Passport (E-Ticket) | 2/29/2020 | 3/15/2020 |
Kyoto Railway Museum Ticket | 2/29/2020 | 3/15/2020 |
National Museum of Emerging Science and Innovation (Miraikan) Admission Ticket | 2/28/2020 | 3/17/2020 |
[Sale] Roppongi Hills Observation Deck ”Tokyo City View“ Admission Ticket & Mori Art Museum Ticket | 2/29/2020 | 3/15/2020 |
Tokyo One Piece Tower Ticket | 2/28/2020 | 3/17/2020 |
ONE PIECE Tower Park Pass + Tokyo Tower Main Observatory Combo Ticket Tokyo | 2/28/2020 | 3/17/2020 |
teamLab Planets Toyosu Tokyo Admission Ticket | 2/29/2020 | 3/15/2020 |
Yomiuriland Admission Ticket in Tokyo | 2/29/2020 | 3/15/2020 |
Ghibli Museum Admission Ticket | 1/22/2020 | 3/30/2020 |
Universal Studios Japan™ Ticket | 2/29/2020 | 3/15/2020 |
Universal Studios Japan Express™ Pass 4 | 2/29/2020 | 3/15/2020 |
Universal Studios Japan Express™ Pass 7 | 2/29/2020 | 3/15/2020 |
Universal Cool Japan Express Pass 2020 | 2/29/2020 | 3/15/2020 |
Universal Studios Japan™ Ticket with Early Entry and Harukas 300 Observatory Pass | 2/29/2020 | 3/15/2020 |
The Illusion Museum and Magic Show Ticket in MIRAIZA | 2/29/2020 | 3/15/2020 |
Fuji-Q Highland Free Pass Ticket | 3/1/2020 | 3/8/2020 |
Yokohama Hakkeijima Sea Paradise Ticket | 2/29/2020 | 3/15/2020 |
Legoland® Japan Ticket | 2/29/2020 | 3/15/2020 |
Osaka Aquarium Kaiyukan Ticket | 3/2/2020 | 3/15/2020 |
Osaka Castle Ticket | 2/29/2020 | 3/15/2020 |
Nijo Castle and Ninomaru Palace Admission Ticket in Kyoto | 3/1/2020 | 3/15/2020 |
[Klook Exclusive: Skip-the-Line] LEGOLAND Discovery Center Osaka Admission Ticket | 3/2/2020 | 3/15/2020 |
[Klook Exclusive: Skip-the-Line] LEGOLAND Discovery Center Tokyo Admission Ticket | 2/29/2020 | 3/15/2020 |
[Klook Exclusive: Skip-the-Line] Madame Tussauds Ticket in Tokyo | 2/29/2020 | 3/15/2020 |
Aqua Park Shinagawa Ticket Tokyo | 2/29/2020 | 3/15/2020 |
Kyoto Tower Admission ticket | 3/1/2020 | 3/15/2020 |
TOKYO SKYTREE® Admission Ticket | 3/1/2020 | 3/15/2020 |
TOKYO SKYTREE® & Sumida Aquarium Combo Ticket | 3/1/2020 | 3/15/2020 |
TOKYO SKYTREE® Ticket & TOKYO Solamachi® Coupon Combo | 3/1/2020 | 3/15/2020 |
[Sale] Tokyo Skytree Tembo Deck and Tembo Galleria Fast Ticket | 3/1/2020 | 3/15/2020 |
Lagunasia Admission at Laguna Ten Bosch in Gamagori | 2/29/2020 | 3/15/2020 |
Tokyo Joypolis Passport | 3/2/2020 | 3/12/2020 |
Port of Nagoya Public Aquarium | 3/2/2020 | 3/15/2020 |
Sunshine Aquarium Ticket in Tokyo | 3/3/2020 | 3/15/2020 |
Sky Circus Sunshine 60 Observatory Experience in Tokyo | 3/3/2020 | 3/15/2020 |
Kyoto Aquarium Admission Ticket | 2/29/2020 | 3/15/2020 |
Nagasaki Huis Ten Bosch Ticket | 2/29/2020 | 3/15/2020 |
Sapporo TV Tower Ticket | 3/2/2020 | 3/19/2020 |
Okinawa Churaumi Aquarium Ticket (Naha Airport Pick Up) | 3/2/2020 | 3/15/2020 |
Fukuoka Tower E-Ticket | 3/3/2020 | 3/15/2020 |
Noboribetsu Date Jidaimura Cultural Park Admission Ticket in Hokkaido | 3/2/2020 | 3/15/2020 |
Spa World Admission Ticket in Osaka | 3/2/2020 | 3/15/2020 |
HARUKAS 300 Observatory E-Ticket | 3/3/2020 | 3/15/2020 |
Hybrid Leisure Land Tobu Zoo Ticket Tokyo | 3/2/2020 | 3/15/2020 |
Sapporo TV Tower Observation Deck and Mt. Moiwa Ropeway Set Ticket in Sapporo | 3/2/2020 | 4/24/2020 |
Hokkaido Enjoy Pass | 3/2/2020 | 4/24/2020 |
Main Island Enjoy Pass Okinawa | 3/2/2020 | 3/15/2020 |
Enoshima Aquarium Admission Ticket | 2020-03-03 | 3/15/2020 |
Korea Activities | Affected Period (From) | Affected Period (To) |
JUMP SHOW | 2/1/2020 | 3/31/2020 |
Aqua Planet Jeju Admission Ticket | 3/1/2020 | Undetermined |
THE PAINTERS | 2/26/2020 | 3/31/2020 |
Nanta Show Ticket in Seoul | 2/26/2020 | 3/31/2020 |
NANTA Show Jeju | 2/26/2020 | 3/31/2020 |
SMTOWN MUSEUM Ticket in Seoul | 2/27/2020 | 3/4/2020 |
FANTA-STICK Show | 2/28/2020 | 3/31/2020 |
Sun & Moon Traditional Korean Music (Gugak) Show | 2/25/2020 | 3/31/2020 |
Seoul Traditional Culture Course Hop-on Hop-off Sightseeing Bus Tour (Open-Top) | 3/1/2020 | 4/30/2020 |
Figure Museum W | 2/25/2020 | 3/1/2020 |
3D Trick Eye Museum in Busan | 2/24/2020 | 3/24/2020 |
Need more info on travel warnings and safety?
Klook is here to help in any way we can, if you’d like any amendments to your booking- please get in touch with our customer support team at Ask Klook, we are available 24/7 to help you out. 
