Airbnb Japan Cancellations And What You Need To Know

Klook Team

Last updated 8 Mar 2024

Airbnb woes in Japan

Many travellers to Japan were left high and dry when Airbnb was forced to cancel thousands of reservations in compliance with the introduction of the new minpaku or private lodging services law.

What is the minpaku law?

Under these newly enforced regulations, all short-term rental home owners have to apply for a government permit before they are allowed to rent out their homes. Unauthorized home owners are not allowed to list their property on platforms like Airbnb.

On top of this, home owners will only be allowed to lease out their homes for a total of 180 days a year.

What to do if your booking is affected

Photo by Alon on Flickr

Airbnb has issued a statement that reservations from 15 June to 19 June 2018 (with a likely extension) with unlicensed home owners will have to be cancelled. If your booking is affected, don’t worry. Airbnb has promised full refunds for cancelled reservations with a USD 10 million fund set up to compensate affected travellers who have incurred extra fees when re-booking.

To apply for a refund, you will need to submit the following documents to japan-reimbursements@airbnb.com:

Receipt of your cancelled Airbnb reservation
Receipts of any additional expenses incurred as a direct result of the cancellation
Explanation of these charges

Should you need assistance, email their 24/7 support email at japanguestsupport@airbnb.com or for more information on the reimbursement process, visit the official Airbnb Japan support page.

Will there still be Airbnb in Japan?

Absolutely! The company has announced plans for a new Airbnb Plus service for “high standard” homes in Tokyo, Osaka and Kyoto. It also plans to help existing home owners register their property, manage operations and provide good quality photos.

In the meantime however, it’s still status quo for existing Airbnb reservations that have been cancelled.

Where else can I stay?

Besides Airbnb, Japan is home to a wide variety of accommodation options, some more interesting than others.

Here’s a list of interesting concept hotels so you can make your stay an activity on its own!

(NEW!) Muji Hotel

Source: MUJI TW

This is every minimalist’s dream come true. Popular lifestyle brand Muji has officially opened a hotel of the same name in the heart of Tokyo!

Most of the items and furniture in the hotel can be purchased from the massive Muji store downstairs that occupies 5 whole floors of the building.

The great part about the Muji Hotel is that prices are fixed, regardless of seasonality or date of booking. The only difference in pricing depends on the room type you pick, of which there are nine different layouts to choose from.

Muji Hotel Ginza

Price: From USD 134 (= JPY 14,900) per night

Address: Tokyo-to, Chuo-ku, Ginza 3-3-5, 6th floor

Capsule Hotels

Source: Wikimedia Commons

Capsule hotels may look small, but they are surprisingly functional. Each individual “pod” comes with power outlets, lights, and blinds for privacy. Most capsule hotels also have gender-separate sleeping quarters.

On top of regular amenities, capsule hotels also have luggage storage spaces and common areas for when you feel like a FamilyMart or 7-11 dinner. Some more luxurious capsule hotels even have their own onsen baths. All this for prices as low as USD 30 (= approximately JPY 3,330) per night.

Here’s some of our recommended capsule hotels in Japan:

1. First Cabin (Tsukiji, Tokyo)

First Class. Source: HotelsCombined.

Business Class. Source: HotelsCombined.

First Cabin is exactly what it sounds like – rooms modelled after cabins on a plane! For a more luxurious capsule hotel stay, opt for the First Class rooms which come with some extra “legroom”. That being said, you’ll find their Business Class rooms more spacious than the average capsule hotel. Enjoy daily breakfast and if you’re in the mood, grab a drink from the onsite bar! If this is your first time staying in one, First Class is a great place to start!

The hotel is located in the Tsukiji district in Tokyo, close to the famous Tsukiji Market.

First Cabin Tsukiji (Tokyo)

Price: From USD 32 (= JPY 3,550) per night

Address: Tsukiji 2-11-10, Chuo, Tokyo, Japan

2. Capsule Hotel Asahi Plaza Shinsaibashi (Osaka)

Source: HotelsCombined

Capsule Hotel Asahi Plaza is one of the most conveniently located capsule hotels in Osaka. Just a stone’s throw away from shopping district Dotonburi and Shinsaibashi. Other perks include a highly-rated on-site restaurant and FREE spa access!

Capsule Hotel Asahi Plaza Shinsaibashi (Osaka)

Price: From USD 21 (= JPY 2,330) per night

Address: 2-12-22, Nishishinsaibashi, Chuo, Osaka, Japan

Themed Hotels

Source: Wikimedia Commons

Nobody does themes better than the Japanese! It’s no surprise the country is also home to many interesting concept hotels that promise a truly eye-opening stay. Your hotel won’t just be a place to return to at the end of the day, but a highlight you’ll be looking forward to!

Here’s some of our recommended themed hotels in Japan:

1. Book and Bed Tokyo (Ikebukuro, Shinjuku, Asakusa, Kyoto, Fukuoka)

Photo by The Travel Intern

The first themed hotel on our list is more like a themed capsule hotel with rooms built right into the bookcase! This takes the term “burying your nose in a book” to a whole different level.

Ikebukuro was the first outlet but the chain has now expanded to Asakusa, Shinjuku, Kyoto and Fukuoka. We recommend Ikebukuro for its proximity to Japan’s largest Pokemon Centre and 24-hour seafood bar Isomaru Suisan for sashimi and beer whatever the hour!

Book and Bed Tokyo Ikebukuro

Price: From USD 43 (= JPY 4,760) per night

Address: 1-17-7, Lumiere Building 7th floor, Nishi Ikebukuro, Toshima-ku Tokyo, Japan 171-0021

2. Keio Plaza Hotel (Tokyo)

Source: HotelsCombined

Keio Hotel Tokyo has two rooms specially dedicated to Hello Kitty – the Kitty Town Room and the Princess Kitty Room. Both come with Hello Kitty overload, including life-sized plush toys, kettles, carpets and walls filled with everyone’s favourite cat.

If you can’t get enough of this timeless character, Klook yourself to Sanrio Puroland for more of Hello Kitty and friends! All you need to do is show your mobile e-voucher for direct entry. Hello Kitty fans can also enjoy a “Puro Easter” special from now till 27 June 2018, featuring the Easter Bunny and hidden eggs around the park!

Keio Plaza Hotel (Tokyo)

Price: From USD 230 per night (= JPY 25,455) per night

Address: 2-2-1 Nishi-Shinjuku, Shinjuku, Tokyo, Japan

Ryokans

Source: Wikimedia Commons

Ryokans are a great way to experience the traditional side of Japan. Most ryokans are located away from the city, but this offers travellers some respite from the daily grind.

Here’s some of our recommended ryokans in Japan:

Seikou Ryokan (Tokyo)

Source: Wikimedia Commons

Seikou Ryokan is located just a few minutes away from Shinjuku by train, but the vibe couldn’t be more different. Built in 1930, this “Tangible Cultural Property” even allows you to spend a few nights there if you wish! You can also satisfy your belly with a wide range of ramen options available in Tokyo’s “Ramen Town”.

Seikou Honkan

Price: From USD 55 (= JPY 6000) per night

Address: 3-38-9 Ogikubo Suginami-ku Tokyo Japan

Andon Ryokan (Tokyo)

Source: HotelsCombined

Andon Ryokan comes with bicycle rentals, a coffee bar and free on-site WiFi. There’s even a DVD player and a private bathroom for ultimate comfort.

If you’re in the mood for some exploration, Tokyo Skytree Tower – one of the city’s most iconic landmarks – is just a short drive away!

Andon Ryokan

Price: From USD 62 (= JPY 6,820) per night

Address: 2-34-10 Nihonzutsumi , Taito, Tokyo, Japan

Your Japan holiday awaits!

If you’ve been bitten by a serious case of the Japan travel bug, be sure to get your hands on some unlimited WiFi to immortalize all your epic travel moments. A Tokyo Metro Pass is also very handy for getting around.

For more travel inspo, check out these other articles!

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