QIANHAI SNOW WORLD

• Qianhai Ice and Snow World Official Customer Service Hotline: 400-929-2000
• The duration of each ski ticket at Qianhai Ice and Snow World varies. Please play according to the duration of the ticket you booked.
• Qianhai Ice and Snow World has a unified selling price and currently does not offer other preferential policies or free ticket policies.

Basic Information about Qianhai Ice and Snow World

• “Announcement on Real-Name Entry with Original ID Card” Dear snow enthusiasts: To maintain fair skiing order and further protect consumer rights and play experience, real-name verification for entry will be fully strengthened from now on. All tourists must bring their original ID card, passport, or other original entry/exit documents such as Hong Kong, Macao, and Taiwan travel permits for on-site verification. Important Notice Only those whose personal and document information match can enter. Those who do not bring the original document or whose information does not match will not be allowed to pass. This is to protect your personal rights from infringement, eliminate the risk of identity information being misused by “scalpers,” and allow every tourist to safely enjoy the fun of ice and snow. Thank you for your support and cooperation. Let us work together to create a smooth and orderly skiing environment! If you have any questions, please contact customer service at 400-929-2000 or consult on-site staff.
• Locker Location The warm zone lobby has three floors. Lockers are available on the first floor (skiing), second floor (snow entertainment), and third floor (hotel entrance).
• Locker Prices

1. Daily rental (6-door locker): Scan the code for free locker rental on the same day with a 20 yuan deposit (one locker per person). You can open the locker multiple times during use. Overnight storage will be charged separately.
2. Overnight storage: 50 yuan/locker/day

• Locker Dimensions: Large locker (2-door locker, can store snowboards): Height 91.5 cm, width 29 cm; Small locker (6-door locker, can store daily clothing): Height 61 cm, width 30 cm. Cannot accommodate luggage larger than 24 inches.
• Large Luggage Large luggage storage: Free storage on the same day. Storage location: Ski equipment hall - service desk.
• Medical Room Location: Passage next to the snow groomer garage in the cold zone.
• Mobile Phone Charging Bank Location At the entrance/exit of the airlock on the first floor of the warm zone, next to the storage area on the second floor of the warm zone, and at the entrance/exit of the airlock on the third floor of the warm zone.
• Restrooms Warm zone: 1. Side passage of the snowboard equipment area on the first floor; 2. Side passage of the cold zone entrance on the second floor; 3. Next to the cold zone entrance in the main hall on the third floor. Cold zone: Enter through the left passage at the magic carpet entrance of the intermediate slope.
• Ski Slopes

1. Beginner slope: Slope 7.88°, length 132m, width 42m, drop 11.1m.
2. Primary slope: Slope 9.87°, length 172m, width 32m, drop 20.7m.
3. Primary-Intermediate slope: Slope 9.87°-13.69°, length 463m, width 23-56m, drop 83m.
4. Intermediate slope: Slope 13.06°-13.69°, length 410m, width 30-56m, drop 83m.
5. Advanced slope: Slope 18°, length 392m, width 30m, drop 83m.

• Nursery Room There is a separate nursery room on the 2nd floor restroom inside the ski resort and outside the turnstile, with power outlets inside (2F).
• Cable Car Areas: Advanced zone, Intermediate zone.
• Magic Carpet Five magic carpets. Areas: Primary zone, Intermediate zone. Three double magic carpets: 2 on the beginner slope, 1 on the primary slope. One single magic carpet: Intermediate slope entrance. One single magic carpet: Ice and Snow Paradise.
• WIFI WIFI service: Subject to on-site public information.

[Transportation Guide]

1. Subway Travel: Take Shenzhen Metro Line 11 to [Airport North Station], then transfer to Shenzhen Metro Line 20 to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World.
2. Self-driving Travel Navigate to [Qianhai Ice and Snow World]. It is conveniently accessible via Guang-Shen Riverside Expressway, Shenzhen Outer Ring Expressway, etc.
3. Airport Travel (approx. 35 minutes) ①. Subway: Transfer to Shenzhen Metro Line 11 at [Airport Station], then transfer to Shenzhen Metro Line 20 at [Airport North Station] to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World. ②. Bus: M387: Take the bus from Gate 16 on the second floor of Airport GTC, get off at “Exhibition City Metro Station”, then walk 255 meters directly to the destination. M527: Take the bus from the same platform, get off at “Shafuyuxiu Road Intersection Station”, then walk 618 meters.
4. Train Travel (approx. 1 hour 30 minutes) After arriving in Shenzhen, transfer to the subway at various railway stations. Take Metro Line 11, then transfer to Shenzhen Metro Line 20 to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World. You can locate Qianhai Ice and Snow World by taxi.
5. Hong Kong Transportation Routes ①. Driving (approx. 31 minutes): Depart from [Shenzhen Bay Port], pass through Dongbin Tunnel and Guang-Shen Riverside Expressway to reach Qianhai Ice and Snow World. ②. High-speed Rail (approx. 1 hour 30 minutes): Take the high-speed rail from [Hong Kong West Kowloon] Station to [Futian Station], then transfer to Shenzhen Metro Line 11 to [Airport North Station], then transfer to Shenzhen Metro Line 20 to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World. ③. Subway Travel: Transfer to the subway at various ports, then take Metro Line 11, then transfer to Shenzhen Metro Line 20 to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World. ④. Bus Travel: Take a coach bus from [Hong Kong International Airport] to [Shenzhen Bao’an International Airport], then transfer to Shenzhen Metro Line 11 to [Airport North Station], then transfer to Shenzhen Metro Line 20 to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World. (approx. 1 hour 49 minutes) Take the Cross-border Bus from various pick-up points in Hong Kong urban areas (Kowloon, Hong Kong Island, New Territories) and Hong Kong International Airport directly to Qianhai Ice and Snow World.
6. Macau Transportation Routes ①. Driving (approx. 1 hour 41 minutes): Depart from [Gongbei Port], pass through Xianghai Expressway, Western Coastal Expressway, Guang’ao Expressway, Shencen Expressway, and Guang-Shen Riverside Expressway to reach Qianhai Ice and Snow World. ②. Ferry Travel: Ⅰ. [Shenzhen Airport Ferry Terminal] Take a ferry from Macau Outer Harbour Ferry Terminal & Taipa Ferry Terminal to Shenzhen Airport Ferry Terminal, then take a taxi from the airport ferry terminal to Qianhai Ice and Snow World. (approx. 1 hour 33 minutes) Ⅱ. [Shenzhen Shekou Cruise Homeport] Take a ferry from Macau Outer Harbour Ferry Terminal & Taipa Ferry Terminal to Shenzhen Shekou Cruise Homeport, then transfer to Metro Line 12 at [Prince Bay Station], then take a bus to [Nanshan Station], then transfer to Shenzhen Metro Line 11 to [Airport North Station], then transfer to Shenzhen Metro Line 20 to [Exhibition City Station] and exit from any exit to reach Qianhai Ice and Snow World. (approx. 2 hours 4 minutes) ③. Bus Travel (approx. 2 hours 20 minutes): Walk from Gongbei Port to Gongbei Tongda Bus Station, then take a bus to Shenzhen Bao’an International Airport (buses run hourly), and follow the [Subway Travel] method mentioned above to reach the destination.

[Notes]

1. Booking Information: The ski resort implements a real-name entry system. Visitors must use the same identification document as provided during booking and must carry a valid ID on the day of visit for verification upon entry.
2. Standard Entry Procedure: ① Snow Card Collection: Please present your ticket serial number and valid ID at the self-service card collection machine or ticket counter to collect your snow card. ② Ticket Verification and Entry: Present your valid ID and snow card for verification at the gate to enter the ski resort. ③ Ski Suit and Ski Boot Collection: Guests who purchased tickets including equipment should go to the ski suit counter to collect ski boots and ski suits and change clothes. ④ Ski Equipment Collection: Guests who purchased ski tickets including equipment should go to the ski board counter to collect ski boards, helmets, and other ski equipment after changing clothes. ⑤ Enter the cold zone to start your joyful snow experience.
3. Overtime Surcharge Explanation: The timing for the ski resort starts when you swipe your card upon entry and ends when you exit. Any time exceeding the ticket duration is considered overtime. There is no surcharge for the first 30 minutes of overtime. After that, an overtime fee will be charged for every half hour (less than half an hour is calculated as half an hour). Please refer to the prices posted at the ticket office for overtime fees.
4. Other Matters: ① Please keep your ticket serial number, QR code, and other ticket information safe. If your ticket information is leaked or lost due to personal reasons, resulting in inability to collect tickets or enter, you will need to purchase another ticket to enter. ② Please keep your snow card safe. If it is accidentally lost, you will need to pay the corresponding replacement card fee at the market price to get a new snow card.