Dublin Public Transport & Hop-On Hop-Off Bus Freedom Ticket by DoDublin

This is awful! After all that, the staff at the store said they couldn't process it, even when I provided both a printed copy and a mobile barcode. My order confirmation said to present the voucher to redeem physical tickets. I asked who I assume was the manager, but they said my format was different and told me to try another redemption point (after almost a 20-minute walk). But that place was the same! Ugh! So I had to walk to yet another place that a staff member suggested. I asked him if he was sure someone could help me there, and he said no problem. Then he quickly walked me to the place he navigated me to. By this point, I had probably walked around most of Dublin's downtown area. I asked a young woman who was promoting the bus tours in front of a bus, and she said it was unbelievable. She took me back to the redemption place. No! She looked annoyed but said it was okay, and we'd go to the next one. I was actually about to give up, but she got so angry that she walked faster and faster until we got back to the first place where I couldn't get it sorted. But somehow, that young woman had some kind of powerful presence and insisted they give me 2 physical cards. They finally gave them to me. After leaving, I hugged that young woman and thanked her. I needed to get on the bus and rest. Is this a problem with Klook or the redemption point, or is there a communication issue with their operations? Has anyone else experienced the same situation as me and can share?