Hotel VIC

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was clean and well stocked. However, be aware that there is nobody at the front desk until after check-in time, so it may be difficult to check in if you have an Expedia confirmation number, as that isn't the one you will need to use for check-in at this hotel. The location is VERY convenient to the train station and a short walk into town, which is gorgeous. We had a good stay overall.

My absolute favorite hotel in Leiden. I am always so impressed with it that I have returned time and again. Right near the train, so close and walkable to all of the things that Leiden offers. Perfect location and place to stay when in the Netherlands.

Extremely convenient, but a short walk from Leiden Centraal station, just watch out for the bicycles. The path to the rooms feels early bordello: thick purple carpet with pink lighting and deep blue walls. That said, my room was large, clean and modern. While the deep blue walls were not what I would pick, the separate toilet was tastefully finished, the shower bigger than most with new rain shower and shower head. The in-room sink, again not what I would have picked was a quality install with a well illuminated shaving mirror. The rest of the room was large and clean with high ceilings. The large windows were well insulted from road noise; important because the hotel is at the intersection of two busy roads. I experienced two issues: - the Keurig coffee maker was broken and unable to brew the coffee pods. - the soap dispenser in the shower was completely empty. I menitioned this when checking out. The person on duty said I should have contacted the front desk. No, when one is in the shower and soaking and reaches for the soap dispenser only to find it is empty one is not going to contact the front desk. Despite these issues which could easily be addressed from a proper operations management protocol, This was the best hotel I have stayed in the Netherlands and I gave it 5 stars. I would not look for another option if I return to Leiden.

Super comfy bed — especially for the price! — and cute decor. Staff were lovely when they were around. Check-in is via screen in the lobby and staff are available only by phone after normal business hours. There’s a little convenience store with some essentials but they were out of toothbrushes and toothpaste. My group booked 2 rooms. Both were clean but one didn’t have a bolt on the door (literally just a hole in the side of the door where the bolt should be). In that same room, the coffee machine didn’t work and a lamp was broken. Not sure why they put guests in there when so many things don’t work! Perhaps they would have moved us if we’d figured it out earlier, but it was quite late by the time we got back to the hotel and figured all of this out so we just went to sleep. Still, I slept well because the bed was comfy and the room was very dark and cool. Overall I’d stay again, but would check all the essentials before going out for dinner!

I have never left a hotel review, but I wish someone had told me what to expect with this hotel. First, there is no one to check you in; you use a touch screen and have to fill out information you already provided during the reservation process. I also had to call them for a booking number, because it didn't match the one from hotels.com. The inside is cheap, sparse (not in a good way) and my room was dusty. The check-out for the self-service market for water, etc. was broken the whole time we stayed there and they wouldn't allow you to charge to your room. The elevator went out the morning we left, and we had to carry our very heavy gear down multiple flights of stairs. Basically, if this is a cheap option for you, great, but you will have no help during your stay, other than someone on the phone telling you they can't help. Right next door is a much nicer hotel for not that much more.

Clean room, quiet atmosphere with close access to the train station. Great shower!

There is no staff to speak of. Fortunately from prior reviews I knew that the virtual check in system often does not recognize your confirmation number so I was prepared for that; because I was checking in near the first available time there actually was a staff person present to help. But when I needed something for my room, I had to send a message through Expedia to get a response. That said, the room was a nice size, the A/C worked well, the bed was comfortable and the location was terrific.

Very nice stay. Easy check-in through the self-service kiosk and a great location near the central part of Leiden and the train station.

Perfect location Great vibes Modern and chic decor

It is a new hotel with spacious rooms and quirky design. Note that there’s no reception