Hanoi Elpis Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The room was ok. It is a dated location and inside a small street. Taxi won’t be able to go in and no elevator inside the property. The staff was friendly.

The space was ok. The room need updating. No elevator so the staff had to help us bring the luggage up and down. Do not use the washing service. The clothes came back dirty still. Just use the self service laundry mat a min away.

The location was perfect for walking in the town and shops

staff was very helpful

Very friendly and helpful staff

Hotel was conveniently positioned close to everything. Clean room nice staff

Is in the Old Quarter and less than 1/2 block away you're in the middle of it all, restaurants, coffee shops, street vendors etc. This hotel is tucked into a small street and is quiet! Rooms were decent sized, beds comfortable, and staff helpful.

Not at all like the pics, it's an older building. The " manager " told us there had been issues at their other location so the lobby was a bit chaotic lol. Great location I'll be it very rustic

This is a TERRIBLE hotel!!! I do NOT understand the good reviews on Hotels.com. Nothing is as pictured. We arrived after travelling from Ninh Binh- got in around 8:30pm. When we walked in, nobody was at reception- after waiting about 5 minutes and having to call out “hello” and finally someone came to reception. It was a young girl around age 12-13 who met us at the counter for her parents I guess who run the hotel. She took pictures of our passports and we heard a man yelling down to her from somewhere. The hallway was piled high with chairs and linen and furniture of sorts. Laundry and stuff piled everywhere. It was in shambles. We got our key. Despite booking a month prior, they gave us a room on the 5th floor- walk up. Just from the photos I thought it had an elevator. Not that I totally care- but it was 5 big floors up after a long day and the last flight was a super small stairway. Room was dingy. Air conditioner didn’t work well at all- and it was hot. We booked it out of there fast and thank goodness the place we stayed at earlier in the week had room. When we had to call out to give the key back, the mother finally showed up and asked if everything was OK. No. It most certainly wasn’t. I appreciate it’s a cheap hotel- but we stayed at another place a block away that was about the same price and way nicer.

Rooms were very clean. Hotel owner/staff super friendly and helpful. We will definitely visit again.