Orchid Epsom, Sure Hotel Collection by Best Western (Orchid Hotel, Epsom (Surrey), Sure Collection by Best Western)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

All very good all round great

The room we stayed in was ment to be a deluxe double, ended up with 3 beds set up so not much space dodging all the beds.. the room wasnt cleaned properly, there was dust.. bits on the floor. A vape wedged under the picture on the wall?? Rubbish on top of wardrobe.. the bathroom just looks grumby even if it was clean..the place definitely needs some tlc.. I couldn't be bothered to complain because I was on the bottom floor and it was extremely hot.. and it was only 1 night..only bonus ended up with 2 fans.. unfortunately won't be coming back, definitely get better for my money.. staff were lovely

Tired. Pub next door is off and staff don’t look like they want any customers they don’t know. Hotel room not cleaned or refreshed during stay. Bathroom grubby. Avoid.

The weather was scorching and so I requested a ground floor room as there isn’t air conditioning. My room was wonderfully cool and there was a fan in any case. The staff were very friendly and helpful. The free parking is always a bonus. I will be back next year.

After booking this Hotel and Deluxe room from the images provided, sadly the reality of the room was so much different. This Hotel is tired and full of stains in the rooms. Carpet dirty , seats stained, bathroom horrible, only good thing, bed was comfy and thank god the sheets were clean. Ventilation poor as just had a sky window which barely opened. Fan just blew round hot air! Avoid this Hotel!

When the reception desk was manned the staff were very helpful but we were extremely disappointed with the room, specifically the bathroom. While not dirty, it was in very bad condition and in dire need of refurbishment. There was not a separate shower so the shower head was in the bath and the bath was high and narrow and in very poor condition as was the bathroom floor.

Hotel and room was clean but very very dated. Bath was clean but enamel was scraped off the base which made it look dirty. Tiles the same. Very yellow grouting because it was so old. Disappointing for a Great Western. Air con wasn't working but there was a fan in the room. Helped but not ideal

Very clean. Close to Stoneleigh train station. Staff were very accommodating. Definitely recommend.

Parking is easy, breakfast simple but OK Friendly staff

Nice hotel and at a reasonable price for the area. Staff and parking excellent. Room a little small and dated.