Ascott ICC Guangzhou

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We arrived around 2:30pm and rooms were not ready until 7pm. We were promised rooms would be ready around 3pm in the beginning when we first checked in. 1 rooms was wrong as it came with one king bed when we asked for 2 twin beds. Both Rooms and hallway are old and oudated. The whole interior needs a facelift. Look like this hotel concentrated to update the front to mislead customer. No vacuum during our entire stay eventhough we asked to clean our rooms twice during our many days stay. A 4 hour wait to get our room (@ 7pm) + wrong room + old and outdated rooms really disappointed. The worst hotel out of our 3 hotels in 3 different city in china.

The comfort in the room

交通方便。

Didn't opt for breakfast.

Staff were nice, room had everything that I need. They allowed me for late check out as well

I rarely write a review. Here I will share what I experienced, and let you to judge. When I checked in, I wrote the breakfast time on a receipt, the male staff said that he need keep the receipt, even not passing me a piece of paper. No any brief after passing me the room card. When I checked out, a female staff said they will refund me the deposit in 24 hours, I disagree and want to speak her manager, then she refund it after about 10 minutes. During the first night, I was awoke up at about 12:30am by aloud sound (the next day I realized that it was caused by TV). It lasted about 1 hour after I called reception desk - the person said he will check and call me back - I told him: solve it, no call back at 12:30am. During the third night about 9:30pm, I heard someone was shouting in Mandarin. I even lose the interest to call reception desk to fix the issue. It lasted about 50 minutes. I watch/read finance news almost everyday - its my hobby, also related to my work. But this hotel's TV is connected to an external surround engine: when you tune volume to normal level, you can not hear (the sound is not clear, so you can not get what CNBC host said); I did not adjust volume so high, because I'm concerning my neighbor's feeling. There are some other incidents too, but I don't have time to write down all, because I'm at airport now. Don't recommend this hotel.

Very few options

Exactly what i expected. Very clean, spacious. Excellent staff and fantastic location within 5 mns between 3 metro lines. 2 coffee shops lavazza and starbucks within 1 mn of the hotel. Every night i come to My apatement, it is clean and smells fantastic. I am very happy to have chosen Ascott icc of guangzhou. I recommend it to anyone that is looking for a reliable clean and well located place to stay.

Im a regular here for business. Its a great location. Amazing view over Tianhe at night

clean room