Prize by Radisson, Bern City

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff was excellent! Did not partake in breakfast, but coffee was available. If you like modern design (I found it ugly), stay here. The hallway carpets were in need of attention, but the room was clean. Be aware, the Swiss electrical plug shape differs from the rest of Europe! Short walk to the Rosengarten with a lovely view of the city.

Nice modern hotel in a good location next to the Rosengarten. Great view from the rooftop bar over the old town and to the mountains. Friendly helpful staff. Car parking below. Nice size room with good bathroom. The bed was a little too hard for us but otherwise no complaints. Would definitely recommend.

Not so friendly staff at the reception, was okay to talk to but would not discuss or make me aware of a few other details he happily relayed to the preceding customer during checkin. He would then hastily tell me about the room location which was very confusing to access to (may be not for him but a first time visitor would simply get lost!!) and I am relatively good with directions. The lack of an extra bed for our daughter when we had very clearly mentioned that we were 3 people in the room-- and he would go on to make it sound that I was dumb to not look the fine details in Expedia's website about their uninterested behaviour in dealing with this at all (not even a sorry for the inconvenience and no patience to talk to further).. Interestingly a hotel of that size had only 2 spare beds (which were occupied of course!!).. No information about the coffee machine available at the counter that it was for all the customer to use at any time (found out later when I came begging for hot water from another staff). I understand the star and the fine details and did not argue much about needing to provide another (even sofa) bed but the general demeanour and approach towards the customer was not in line with Radisson name.. Made me completely disinterested in opting for breakfast the next morning.. A lot for you to improve and train better, not at all in line with Swiss hospitality (if that exists at Radisson)..

Simple review: I wouldn’t stay here or suggest anyone stay here. Everything was odd (like the bizarre smell in the hallways, plastic chair in the room, no fridge) or uncomfortable (like the bed or ac that didn’t get cooler than around 23 Celsius). The hotel was also quite a distance from anything in the city… EXCEPT a supermarket that was conveniently located right next door. The prices there were great, since everything in Bern is outrageously expensive. Speaking of cost, this was not an inexpensive hotel for what you get, plus the breakfast is NOT included. I would definitely suggest finding somewhere else to stay.

On a eu un problème avec le bouchon de l'évier de la salle de bain. Il est rester bloqué et le staff n'est venu le débloquer que 24h plus tard... autrement c'était un bon hotel

The hotel would be decent if the air worked. We told the staff our air wasn’t working. They said it was because they didn’t have a notification from their system but that they would reset it anyways. It never came on. We ended up checking out a day early. Their coffee maker in the lobby and wireless chargers throughout are a nice touch. I can’t speak to the breakfast. We didn’t get it since it was expensive.

When we were looking for an hotel, we specifically booked one that stated to have air conditioner in every room we booked. When we got our rooms, one of them was fine, while the other had no air conditioner or ventilation. Just pointing out, it's mid July during a heatwave in Europe. We were exhausted from our day and wanted some cool air. In our second room the screen of the air conditioner didn't even turned on nor reacted to touch. We approached the staff at the lobby and he told us that once the room reaches 24 degrees the AC turnes it self off. We found it odd since in our other room it worked fine and reached 21 degrees. He told us to try again. We tried and again it didn't work so we approached the staff again later. Another worker gave us a new explanation for the AC problem. He told us about a "policy" of Bern's city council that determines that the hotel can only provide AC to a certain part of the rooms. After researching online we found no such policy nor any other policy in Bern regarding such method. We felt lied to, and dismissed by the staff. It felt like the workers just didn't want to bother fixing the problem or switching us rooms. We were so tired and hot that we didn't have the power to insist on that subject, therefore half of our party went to sleep in a hot room. Nevertheless, we couldn't open our window since our room was on ground floor, therefore anyone from the street could basically enter our room.

If you are traveling in the summer heat, the rooms do not cool down. The lobby is kept nice and cool, but the rooms are uncomfortably warm.

Our stay at the prize hotel was very good, we were pleased.We slept well in a comfortable beds.The room is spacious with ac and the bathroom is wide enough.Good breakfast too.

I was just there for one night during a 2 week trip, the rooftop bar is great, truly great views and the bartender was so friendly!! Easy to get to from the train station too!!