WEIL Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The hotel is location is great. I stayed 4 nights in the Superior King Room on th 12th floor, it was spacious and clean, bed was good but pillows can be better. However the toilet paper is very hard and rough, I have expected better for this kind of hotel. Last day the housekeeper forgot to give bathtowels, I called the receptionist and requested for new ones, but she seems not believing me and want to check first. I found it very strange, why would I lie about it. She did sent someone, then the housekeeper wants to check again in my room. Then I feel offended, not sure why they want to keep checking and searching for something there is not there. That's waste of my time. Most of the staff are friendly and nice, but there was a staff who quite has a big mouth, stopping me to appraise the piano on the first level, well there were no sign that guests are not supposed to play on it, I apologised for playing it. but he seems very upset and kept saying that is not meant for play and only decoration. That's very rude of him, if you don't want people to touch it then don't put the piano there. As a world traveller pianos are put in airports, train stations, malls etc for piano users. These last two points kinda ruin my mood during the stay, very unfortunate.

My experience at Weil Hotel was very disappointing. Unfortunately, it was the worst hotel I stayed at during my trip to Malaysia. Two staff member, Arrini and Salis, was very rude during my stay. I had asked if the hotel could warm up some food I bought from a nearby restaurant the following day. Initially, I was told yes, but later I was spoken to harshly and told no. I found the interaction unprofessional and upsetting. The room was not as clean as I expected. The bed sheets appeared dirty, there was no hand soap provided, and I felt the overall cleanliness of the hotel needed significant improvement. The Wi-Fi was also very poor and unreliable. The breakfast was another disappointment, as much of the food was cold and did not meet expectations. Considering how much we paid, I expected a much better experience. I stayed at seven different hotels during my time in Malaysia, and this was by far my least enjoyable stay. Based on my experience, I would not recommend this hotel! 0/10

Everything was up to my expectation except for one small thing...the hotel does not replenish the tidbits everyday after the 1st day upon arrival. If they can replenish bottles of mineral water, coffee, tea satchets & toilet rolls, why not give customers fresh tidbits everyday in the room? The cleaners said they only give the 2 packets of tidbits for the 1st day only.

Nice and flexible for reservation

Room was clean but things were old.

Good location

Breakfast need to start earlier. If room comes with breakfast option, then, there should be a free option for a takeaway breakfast if the restaurant is not opened early enough. The attached shopping mall is boring. So being attached to a shopping mall is no longer an attraction. Friendly staff. Cowboy hats make the door men interesting and different. The green and yellow decorations look cheap and childish.

We only stayed 1 night on our way to Hat Yai from Singapore. As an EV driver, I appreciated the 6 L2/destination charger unit stall in the mall garage.

All the staff are courteous and show service excellence. The room I stayed was comfortable, clean and had amenities like a drinking water tap. The safe malfunctioned but the staff came quickly to resolve the issue. A simple upgrade that would be welcomed is to have a few USB points since many devices need charging by USB these days.

The room is spacious snd clean , the staff is excellent and helpful .