Hotel Indigo London Tower Hill by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Had a great stay. Room was very spacious, comfortable and clean. Staff was friendly and helpful. Hotel was in a great location, would definitely stay here again!

Clean, comfortable, well located. Helpful receptionist.

Lovely hotel. Great room. Very friendly staff.

The room we stayed in for one night was extremely spacious and clean. The amenities in the room were new and well maintained. The major problem we experienced involved the entire hotel. The morning after our first night, we noticed a typed letter near the elevator and discovered that, due to a maintenance issue with hotel boiler, all guests had to checkout immediately. I’ve traveled extensively the past 30 years and never encountered a situation like this before. My expectation was that Hotel Indigo would find suitable alternative accommodations if they’re asking us to leave - because of something on their end. That was not the case, instead we were told to make our own arrangements. I want to be clear, my grief was/is not with the staff, nor the condition of my room. It’s with the management. I felt terrible for the staff as I overheard them calling people who had reservations to tell them they needed to make other arrangements. Additionally, not only did we need to go pack everything up, we had to also cancel plans in order to find a place to stay. The new accommodations we ended up with were disappointing and nothing like what I booked at Hotel Indigo. We were not charged for the night we stayed and received free breakfast as compensation. This was an opportunity for Hotel Indigo to receive a glowing review for demonstrating their commitment to providing exceptional customer service. Instead, it was this.

Great hotel. The room was large and spacious, clean and well presented. The room was quiet, the first set of items were free in the minibar and a great touch. Will visit again.

Clean large room Comfortable beds Good location Nicely decorated

great staff, very clean and comfortable rooms

Amazing little stay in London! Thanks for making our wedding anniversary a special night with the free upgrade!

Wonderful stay, great location.

decent hotel, a bit dated i would say but still nice location. close to the tower bridge, less than a 5 min walk. so that was nice.