Hotel Blue Star Cancun

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

It was Ok. Pros: Quick check in. It has a little restaurant/cafeteria, nothing fancy but was nice to have something to eat right there. You can also enjoy the pool (the water color was questionable but it did smell clean and treated as any other pool, so not sure if was the water or just the color of the tiles etc.). Anyway we used it, and had a nice time. Cons: Nothing or not much food places at walking distance. If you have car, or are ok taking taxis etc. you’ll be ok. The room including the bathroom was a good size, but the beds were very hard and uncomfortable. We had a canceled flight and had to stay an additional night in Cancun, so we tried to pick something ‘on the cheaper side’ but with a ‘good’ review score. This has it. But, I would probably give an ‘Ok’ score instead of ‘good’. In general, I would say is good for a night, like in our case; but for more than a night or for your vacations, its a no. Major complaint was the bed. Terrible.

Close to restaurant

The property is nice with good location in the center, though away from major touristic spots and beaches. Lovely to experience local reality. Exceptional staff members! During my stay certain maintanance works were going on.

Staff is helpful

Overall really nice just that all noise gets into the room early morning. Windows don’t close properly

Small quaint hotel. Needs the pool repaired. No airport shuttle, i reached out but no response back from them and the phone number given on the site is not correct. Breakfast that is included is sparse but you can purchase other items. The rooms do not have a fridge, it would be nice

Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.

if i could rate this hotel zero i would but i will give it one star for nice staff. But as far as the amenities i don't even know where to begin !!! To start off when we got there are bathroom sink was clogged the room had such an overpowering room spray they used on bed it gave me a headache!! Second our t.v. Didn't work when we complained they didn't come out until the third day to tell us the screen was out! They offered us to move to another much smaller room !! Then while there , there was no hot water we had to complain about that after a while it started working and on our last day there was no water at all!! We had to leave to airport with no shower!!! It was so bad we actually got one night in another hotel!!! So disappointed in our stay!!! We love to travel and this was one of our worst stays ever!!!

The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.

Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.