O2 Hoteles Mar del Plata

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Spent one night after a long flight in. The hotel was a welcoming, clean, and restful oasis.

Todo estuvo genial

nice warm indoor pool, friendly staff, clean confortable room, we did not try brealfast

La limpieza es muy buena, tuve problemas con un colchón en muy mal estado y el bidet que perdia ucha agua. Al reclamar lo arreglaron, peroperdí una noche de buen descanso. El desayuno excelente.

The staff are very friendly, both at the front desk and the restaurant. My issue with this place is the quality of the facility itself. The shower head was oxidated and one of the shower handles broke when we tried to turn on the hot water. Also, the towels and bathroom as a whole looked old, the room we were in could use an upgrade and upkeep sometime soon. Also the gym had almost no equipment and again the equipment looked old and not well maintained.

El servicio general estuvo acorde. La habitación es agradable y de buen espacio, el servicio de recepción fue muy cordial y agradable. La pileta es grande y agradable, pero la misma no estaba del todo limpia, y menos a la tarde. El servicio de desayuno estaba aceptable pero las medialunas se acabaron uno de los días y no reponían, no eran de tan buena calidad.

Ducha pequeña e incómoda, el baño inundaba al usar la ducha hasta el pasillo. El servicio está bien y personal amable.

Everything is almost perfect. Location, staff, swimming pool, sauna is a little cool for a sauna. Will highly recommend staying in this hotel. A lot of excellent sites in a walking distance, excellent neighborhood. However, I have an important recommendation. I stayed four nights. On my last night, I had to repeatedly call the reception with no live response. There is NO INOFRMATION in the room about how to contact ANYTHING by the phone! Only some QR codes for food service. In the course of an hour, I wan on the phone in my room trying to contact Reception. I got their number upon my request on my first night. NO ANSWER. It was difficult for me to go down because everything was packed and I had to put my COAT over my pijama and walk down to the Reception. A young male Receptionist was talking with two checking in guests. I had to wait for him to posy attention that I was there, too. I told him that was calling for about an hour and only got a recorded message, his answer: I AM BUSY. No apologies. I had to wait again! Finally, he recorded my request for a wake up call with a comment: "Tranquila, Senora! Perfecto." I told him that he needed some TRAINING in Customer Service. I SUGGEST that there should be all emergency numbers on the phones in the rooms like it is in a hotel in Buenos Aires where I stay regularly. HOW TO PLACE a call to: Medical Emergency, Police, Domestic Violence line (even this later is listed in most hotels. What if somebody needs immediate assistance???

Nice rooms, clean, friendly staff.

It was amazing