Thompson Denver, by Hyatt

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything was over priced. Spent $500 to be at a hotel for 19 hours.

This hotel is a scam! It is overrated for the price. Sunday night they had a DJ party on the 6th floor supposedly for guests but the party got flooded from outsiders and there was no hotel management or supervision to control it. It got so noisy that we asked to be moved to another room. The lobby area was also full of young people that were very loud, obnoxious, and disrespectful. I do not recommend this hotel, except for the room which was decent.

Great location near everything downtown

Amazing accommodations and incredible staff

The restaurant and bar are a great place to grab a late dinner or drinks on your way out. The hotel was sleek and clean.

Great location, very nicely decorated, great bar, and delicious brunch.

I chose the Thompson Denver because of Hyatt's luxury reputation and expected a premium experience. Instead, this was the worst hotel stay I've had in years. From check-in, hospitality was nonexistent. We weren't greeted, and the front desk interaction consisted of little more than "Mmmhmm...name?" I also chose this hotel because it advertises itself as upscale and dog-friendly, yet no one acknowledged my dog or offered any of the advertised pet amenities. Our room smelled like urine, the HVAC never cooled despite being set to 63°, and the hotel had no fans available, forcing us to buy one ourselves. The shower had almost no hot water or water pressure. We also learned the room required leaving a key card in the wall to keep the power on, which is incredibly inconvenient when traveling with a pet. We met several other families walking the halls because their rooms were just as hot. Service throughout the hotel was consistently poor. A soda at the bar took over 10 minutes while the bar was nearly empty. The advertised Social Club wasn't available to guests, and inquiries about the restaurant were met with indifference. The most disturbing part came at checkout when a man made vile, explicit comments to me outside valet before walking into the hotel bar. My son immediately alerted staff, who did nothing until he confronted them a second time after becoming physically ill from the incident. Even then, no one checked on me or made any effort to ensure my safety. DO NOT RECOMMEND!

Friendly and attentive staff. Nice bar on site. Rooms are clean and spacious.

Smell was awesome clean rooms restaurant delicious

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