Hotel Grand Guanajuato

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Location is awesome. Rooms only have a fan. Gets to got and it's only a stairs hotel. Parking is about one mile away from the hotel.

Todo muy accesible y muy céntrico lo malo es que no hay estacionamiento, pero si llevas carro. Pero todo bien

Worst hotel experience - do not recommend I paid $90 CAD (approx. 1,110 MXN) for a room advertised as having a "city view." When I checked in, the room didn't have a single window. When I brought this up, the staff member dismissed it, claiming it was the only room available and there was nothing they could do. If I am paying for a city view, I expect a window, not a dirty dark box. To make matters worse, they threaten you at check-in with a 150 MXN ($12 CAD) charge per towel if you get any makeup on them. Then, at checkout, they held me up for 15 minutes just to audit the room before letting me leave. I have stayed in many hotels, and this was by far the worst experience. The only decent thing about this place was the terrace, but it absolutely does not make up for the terrible service and false advertising. Save your money and stay somewhere else.

Terrible amenities

Probably one of my worst experiences staying at a hotel, the money paid is not even worth what we got. Very limited water when showering and the staff was not friendly when we asked to get it fixed

I reserved a room with double bed

This hotel is super near to all areas of Guanajuanto. Museums, fleet market, tourist area,bars restaurants super convenient. I give 3 stars due to the bathroom have an awful smell due to the drainage. I had to leave the balcony doors open because it was pretty strong odor.They provide parking but its far to walk back, you need to get a taxi.

El cuarto no fue nada cómodo como decía en la pagina

Hotel is located near everything, staff is very friendly and willing to help you out with anything live the view

Un hotel fraudulento, ofrecen algo en la página y al llegar es otra, llevaba una hielera y no me dejaron entrar con ella, al decirles que al reservar eso no estaba en las condiciones salieron con que harían la observación, pero se negaron a regresar el dinero de la reservación, y hasta la habitación volvieron a rentar.