Wyndham Garden Orlando Universal / I Drive (Holiday Inn Orlando International Drive by IHG)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Unfortunately, our stay was extremely disappointing and did not match the expectations set by the photos and description online. The hotel appears to have been recently remodeled, and while the new paint and flooring help cosmetically, the property looked much better in the website photos than it did in person. There was a noticeable musty smell throughout the hotel, likely related to the humidity, and we also noticed what appeared to be dry rot or moisture damage on the bathroom ceiling. These issues made the property feel much older and less well-maintained than advertised. One of our biggest concerns was housekeeping. During our two-night stay, we were informed that rooms are only cleaned once every three days. For a hotel, I find this unacceptable. Used towels accumulated in our room, and we had to call several times just to receive additional clean towels. Basic housekeeping necessities should not require repeated calls from guests. We also booked a second room for our employees. We understood that the room might not be available when we arrived early, but it was extremely frustrating that it was still not available during the hotel’s normal check-in time. Our employees were not able to access their room until approximately 8:00–9:00 p.m. That is far beyond a reasonable check-in delay, es

The staff at the front desk were very friendly and helpful. The room was very clean and well maintained.

First thing I noticed when I arrived is that they were mopping the entryway. It felt like someone was cleaning every time I walked out of the room. This place is spotless! The staff were very kind to me and my service dog.

The hotel has excellent location, near restaurants and Universal. It was clean and excellent service. The staff treat us super and was very helpful.

Great stay amazing staff highly recommended can’t wait to go back

Very nice hotel, clean and beds were great. Staff nice, friendly and helpful.

Overall our stay was amazing, the staff, the restaurant, our room, all of it was great. The one negative is the parking, being charged for parking for a very small lot that when it gets full you have to park at a neighboring property.

Tina and the rest of the front desk staff are amazing!

Everything was great, bed was comfy. Super close to universal.

I thought the hotel was fine; however, I did not like that the toilet didn’t have a lid.