Sun Island Hotel & Spa Kuta

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Friendly staff and great location

Hi I do not normally wright reviews, but feel I need to for this hotel, the hotel is not 4 stars, maybe 25 years ago it may have been. The rooms are very dated as is the rest of the property. Lots of old dark brown furniture, very well worn. I was booked into this hotel for 7 nights I left after 2 nights. I travel to Bali monthly and try to book different hotels to spread my business around. Breakfast was poor, you could order from a menu and there was a very limited choose in 2 sort of ice wells which have a few ice blocks in then, I normally only have toast and fruit for breakfast, unfortunately the toaster did not toast and I ended up with warm dried out bread. Many of the rooms were shutdown and items had been removed from these rooms to keep other rooms operational. My rooms TV crackled and shutdown occasionally the controller for the air-conditioning was a black screen so unable to set, the room AC seemed to struggle to keep the temperature down. The towels in the bathroom were grey and very thin. Room cleaners tried hard to maintain some sort of cleaning. It appears as if the owners of this hotel have worked the property hard and stripped every cent out of the property and no money has been spent. In the breakfast room there is a bar and I ordered a coffee and noticed the wall behind the bar was covered in a black mould. I did not purchase any food or drink from this hotel so I can not comment on these.

Prime location. Walking distance to shops and restaurants which made everything so easy. The pool view rooms were lovely and comfortable. Just note that depending on the room, you may need to use both the elevator and stairs to access it. Breakfast was good with decent variety. The reception staff were absolutely amazing and extremely helpful. A few of them went above and beyond assisting our family during airline and bank transfer emergencies. We are so grateful for their support during a stressful time. Highly recommend staying here!

The clean room and friendly staff stood out the most. Everything felt comfortable and well taken care of.

Good place to stay for a short visit. This was my second stay at Sun Island and i would love to be back soon. Thanks for the service ; specially Deva at reception is awesome guy. Cheers

Everything was really great. Staff have great attitude to serve. Nice room, good food.

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You can hear the noise from the hallway,the breakfast was ok but can be improved.The bathroom and the room need painting.The staff were great and helpful.

Good breakfast, clean room. We had a pool view room. Was very noisy with kids in pool, very noisy at night due to the dogs barking and people partying close by. It’s close to airport and convenient when catching a flight. Staff were lovely.

it is nice, but the room is not silent. The sound of the water 24 hour because the swimming pool has something like a front they make noise 24 hour. It’s coming direct to your room to your bed.