Property policies
![]()
Check-in/out Time
Earliest check-in time:After 15:00 - Before 23:59
Latest check-out time:Before 11:00
![]()
Check-in policy
The guest responsible for check-in must be aged 18 or above
Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Note: Check-in policies vary by property. Please check carefully before booking
![]()
Child Policy
Children at all ages are welcome to stay at this property
Age
|
Fees
|
|---|
0-3 years old Not included | Free |
Children aged above 12 will be charged as adults at this property
Up to 1 children aged 12 or below can share a bed with an adult for each room. If you're bringing additional children, please refer to the following. Detailed policy can be different depending on the hotel.
![]()
Extra bed policy
Only 1 extra bed can be provided for each room
Age
|
Fees
|
|---|
Other | Extra bed: HKD402.5 per person per night |
Costs for cribs and extra beds aren't included in the total price. You'll need to make a separate payment for them when checking in. Child and extra bed policies can vary depending on the room and the total number of guests staying. Please contact the hotel directly for details.
![]()
Other fees
Additional Benefits for Hotel guests: • Complimentary access to Eiffel Tower 7/F Observation Deck. • Hotel guests can enjoy: a 30% discount for a purchase of up to total of 4 adult or child tickets of ‘teamLab SuperNature Macao’ by presenting valid hotel key cards at the CotaiTicketing Box Offices.
![]()
Food & drinks
Enjoy Chinese cuisine at La Chine, one of the hotel's 20 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.