Mercantile Hotel The Rocks

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great location,really clean & comfortable rooms

Room was clean, bed very comfortable and staff very professional and pleasant. The breakfast was great, which was included in the room cost. I also enjoyed both dinners I had during my stay.

As soon as I walked in I was made to feel welcome. I just went straight to the bar to see if I could check in & they had one of their staff come over to me. This gentleman took my bag for me & took me up in the lift to the check in area. Once I was checked in he showed me to my room & let me know a few things about the room. It was close to circular key so transport was easy to get. If you don’t mind walking, the city is about a 30mim walk. Having breakfast included in the price was also a huge bonus. My breakfast that I had was so yummy. Check out time being 11am was also a bonus as it meant I didn’t have to rush in the morning. Highly recommend & would stay there again.

Rooms are newly renovated. Bed was really comfy and room 6 very spacious for a classic hotel. No fridge or coffee making facilities in room. Fantastic breakfast included at 4 Doors Down cafe owned by the hotel.

Thus establishment we found to be a perfect place to stay over night before our cruise ship leaves. Staff food music rooms and the fellow who checked us in were 100% no complaints at all. Room was excellent

Love the old style pub and its history. Comfortable but showing its age, room was noise due to work being done on the block behind the building just outside our bath room window, but the bath room door was water damaged and could not be closed. Would stay again, there appears to be plans to do work on the build in 2024

It was good.

Great location but the noise wasn't appreciated. Not the hotel's fault. Council decided to clean the footpaths from 6.30 pm till late and then the building next door was undergoing renovations and started pneumatic hammering at 7.00 am. Destroyed my intended restful sleep. Great staff and food was excellent value too.

This property was filthy and the aircon blew hot air into the room and was black with mold/dust. The tub was so bad I didn’t even ask them to clean the hair and bugs out as I would never use it!! Despite booking this room because it had a big bathtubs!! Do not recommend!!! Have pictures but don’t know how to post! Completely disgusting and rip off!!!

Great position friendly staff rooms in need of revamp which I believe is happening