Hapimag Resort Interlaken

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The location was perfect and very close to the train stations. The apartment was spacious, comfortable, and had all the amenities we needed. The staff was friendly and accommodating, which made our stay even more pleasant. Although the price was a little high, we had a great view from our room and really enjoyed our stay overall. We also appreciated being able to store our luggage, which was extremely helpful since hotel check-in and check-out times don’t always coincide with train schedules. There were plenty of restaurants and stores nearby, all within easy walking distance, which made the location very convenient. Overall, it was a comfortable and enjoyable stay.

Clean room and great staff

Extremely Disappointing Experience – Subpar Amenities & Poor Service Rating: 1 / 10 My 3-night stay during peak summer season at Hapimag Resort Interlaken was hands-down one of the worst "apartment hotel" experiences. Given the high seasonal rates, the quality and service was extremely disappointing to say the least. * Sweltering Rooms & Broken Appliances: There is no A/C. Our room had a single broken fan that could barely stand. When requested, we were handed a tiny table fan. The toaster was broken, and there was no microwave. When delivered, a staff member acted visibly angry and literally slammed the microwave onto the kitchen counter * Power Outage & Zero Support: At 7 AM, the power completely died in our apartment. The front desk doesn't open until 8 AM, so we sat in the dark unable to charge devices before heading out. A guest had to go to a public bathroom downstairs just to plug in a hair straightener. * Hostile Service: We had back-to-back stays, so we had to switch apartments and leave luggage at the desk. When asked to wait a few minutes for a hot hair tool to cool before packing, the desk staff was visibly annoyed, making faces and rolling her eyes. * Garbage Duty: Guests are expected to haul their own trash out to a dumpster behind the resort, where the stench was unbearable. The resort manager brushed off the feedback without any real concern. Very poor value for the money. I would not recommend staying here.

It was an amazing exepwrience Great lovation with all facilities and transportation

Wonderful place to stay, the room was clean and comfortable, the breakfast was delicious and the location was perfect!

Great location, friendly staff and conveniently located. Great for any group size.

Out dated room and not very clean Staff are nice and friendly Ok breakfast Family friendly

Great facility at the great location.

Not worth the price charged. No house keeping.

There was no body wash or conditioner provided in the rooms, only shampoo, which we were told to use as body wash as well. The dish soap was essentially water with only a small amount of soap in it and appeared to be diluted by about 90%. When we asked for it to be replaced, we received the same watered-down product again. The second bed was a sofa bed with loose parts, causing it to make noise whenever someone moved. There was also no air conditioning, and the rooms were outdated and in serious need of renovation. Overall, the accommodations did not meet reasonable expectations for comfort or cleanliness.