Thang Loi Hotel Hanoi

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I liked the location. Resort looks very tired, however room was clean, there was mould on the bathroom roof it didn't feel dirty though you could see cleaners were trying to keep it under control. Was so lovely and quiet until the last night, wow there was people running up and down the corridor making a lot of noise and continually banging doors, this did not stop until around 3am, couldn't call the reception as the phone in room didn't work niether did the number for the resort, however as i only speak English it would not made a difference as none of the staff spoke English. The price definitely reflects the stay The pool does not have any water so don't expect to relax in or around it, there is no chairs either. There is restaurants there, however I never seen anyone eating there or working in them

1-2 bars of service. Could have been better.

Staff where all good and spoke English which helped. However our communciations through Expedia where nver replied which was a little unsettling. When we arrived we could see a lovey garden, however when you enter the foyer, you begin to notice things. For one the advertised swimming pool was unavailble. There was no assitance getting our bags to our room and it was up a flight of stairs. The rooms are in a block out over the lake - which should be amazing however the wear and tear over the years are very obvious. The room is a good size, and the vew over the lake at night is lovely. However the furniture, bathroom (showever curtain) etc where all old and worn. We had to call reception to have some one come and fix the TV which required the fixit man to go under the desk and swithc things on and off. Another strange thing was the way the power worked from a centralised remote and when we switched on the bedside lamps they flickered before they worked!! We had included breakfast in our stay, which was very average, and saved by the freshly made omelete. We ended leaving the Tang Loi after only one night. its a shame it has been let go as the grounds, the lake, and the 1970s style architechture could be amazing however it just isn't!

Good location and view to see Hanoi

The stay was overall just okay. The hotel is very outdated and could really use some upkeep. The location is decent, with a few places within walking distance, but it’s a bit far from the main road. The breakfast buffet was average, with limited variety, and much of the food was cold on the buffet line. The Wi-Fi was unreliable. Overall, it wasn’t terrible, but I would not stay here again.

Basic level older location great view, quiet location. 2nd trip back in a year.

The hotel was a gift from Cuban government offer to Vietnamese that located on the West lake .The view in room look out the lake and landscape around are so beautiful!

beautiful hotel

beautiful hotel !

The property online looks 10/10 but in person is really outdated. The staff at the front desk are not friendly and informative. I got zero information when I checked in. They also never answered WhatsApp for the questions nor concerns I had.