Novotel Singapore on Stevens

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was nice breakfast was good

Great property and location. Loved the gym. The only blemish was the hallways were always dirty. They needed a vacuum daily. And the room service was terrible. They told me it would be every second day and then I waited and waited…with nothing. I called and arranged service, was out all day, only to come home with it still not done. Just terrible. It took 3 calls to get my room cleaned. Housekeeping department obviously has a serious problem.

I was checking out this morning and was waiting in the queue. However, several people who arrived after me were allowed to go ahead of me. When I raised this issue with the receptionist, a staff member named Nazam, he raised his voice at me and told me to go back and stand behind them. I found his behavior rude, unprofessional, and disrespectful. This incident completely ruined my day and spoiled what had otherwise been an enjoyable holiday. I am requesting a full refund due to the poor treatment I received. I also believe I may have been treated differently because of my nationality. I sincerely hope the hotel investigates this matter, as no guest should be made to feel discriminated against or spoken to in such a manner. If you did not actually witness or have evidence of discrimination, you may want to soften that sentence by saying, "I felt I may have been treated differently because of my nationality," rather than stating it as a fact. This makes the complaint stronger and more accurate.

I stayed at this hotel many times every time when I traveled to Singapore for business. Nothing is working well in this hotel and no improvement. It’s really not worth the money.

Great hotel and very clean room

Shower was barely lukewarm. Went to the front desk and they were barely concerned. Offered to send an engineer to fix but was only staying one night. So then they basically dismissed me. I’ve stayed in four and five star hotels all across south east Asia and this was the worst in terms of service. The breakfast manager asked how I was doing and I said not great. He didn’t even pay attention.

Room was clean and had a nice view of the pool and lower patio area below.

Shuttle was useful - but should go to MRT before Lust Towers

Very friendly staff. Clean room and quiet

Good size room. Nice pool. Great location! Only downside was poor bfast