Mango's Beachfront Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff is great ,room very large overlooking the beach.the food and drinks were very good my Aussie burger was cooked to perfection.

Yes

They wouldn’t give me a refund for unused nights, even after their property, and only theirs, was having power outages. I hate doing bad reviews, and I wouldn’t, if they had just refunded me the nights I canceled. To start, the front desk is rarely staffed if you need help, and you will, a lot. The woman who showed me my room never showed me how to use the room safe, that was locked. She didn't tell me the water for the shower didn’t work unless you used a special nob at the top of the shower first. So I couldn’t shower the first and only night I stayed. The sink had little bugs crawling in it and the bed had only one sheet. All that I could forgive, but my two biggest problems sealed the deal on leaving. They never told me I had to manually lock my own door when I left the room. I’ve stayed in older hotels with old keys before, but the doors usually automatically lock. So the first time I left the room it was unlocked for a few hours. And considering the crazy guy who was wandering their hotel (the front desk woman said he was crazy), this scared the crap out of me. It’s easy to forget to lock your door after a few beers on the beach. At the very least they could have warned me. Then the power went off. Not the area, just my wing of the hotel. At this point I’d seen enough to know I wanted to stay somewhere safer, cleaner, and better maintained. And after all that, no refund for my unused nights. I don’t mind paying for the one night I stayed. Worst hotel I’ve stayed in.

Staff, room and overall vibe being right on the beach are excellent. Really enjoyed it.

Poor plumbing and difficulty with beach vendors. I checked in and was giving a room with a constant water leak. The staff first tried to get me to just live with the problem! I complained and was moved to the next room. The plumbing there was a nightmare. Unless you are over 6 feet tall you cannot reach the shower knob to turn it on/off because the original shower knobs were rusted away and didn't function. Water pressure was always low and strangely would increase and decrease every few seconds. I did not like the beach side outdoor restaurant because there is no security and the souvenir vendors walking the beach kept sneaking into the hotel restaurant to bother us. They would harass you the whole time over and over trying to get you to buy their junk souvenirs. Also, anyone who has been to any of the beaches in Subic Bay knows all of the beaches are covered in trash and dog droppings. This leads to too many flies getting into the restaurant.

Location great right on the beach. Staff very friendly

I like the place

Very friendly staff, good food, exceptional front ocean view...

It was a disaster

aircon not working,so you have a fan room , cockroaches everywhere and right next to the hwy ,the room 17 needs a total renovation