Valeria Madina Club Resort All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

1st room was a very long walk to the restaurant and pool, swapped to 2nd room had a very bad smell, swapped to 3rd room closer all areas of the resort and was comfortable, room furnitures are very old from the 70’s, you have to pay to use safe in the room, front reception staff are very helpful, Wifi very poor, good verity of breakfast, lunch and dinner. All in all, not a bad resort for a low budget.

Food was ok, rooms need improvement, pool and water park were nice. Resort is spacious. Spa was good. Room quality not what we expected.

I would NOT recommend this property, particularly for families. On arrival, we were placed in accommodation located at the back of the complex, requiring a long walk along an unlit pathway with slippery tiles and cracked concrete. Visibility was extremely poor, and I had to use my phone torch. As a result, my child fell and was injured. We were moved three times, and each room had hygiene and maintenance issues, including: • Dirty floors that appeared not to have been cleaned • Mould in bathroom areas • Stained bed sheets • Plumbing issues with constant noise • Excessive dust that triggered allergies These issues were raised repeatedly and documented with photos and videos. It became clear that this was not an isolated problem but the general standard of the property. We attended the booking and attempted to stay, but ultimately had to leave due to health and safety concerns. I would advise future guests to carefully consider cleanliness and safety before booking.

Doesn't give much information on arrival

Overall good stay good was excellent Just the rooms looks old fashion and needs work in there

Rooms were okay, but old style and lack of facilities like coffee kettle, iron box, toiletries and cabinets were not covered. Very old style rooms with very basic facilities.

The hotel overall is nice and we have had a nice break. However, there are a few area's that really need to be improved. The rooms are tired and need updating, broken tiles in the bathroom, mould on the ceiling and furniture generally a bit run down. Water issues, this was a problem throughout our stay. Rooms and communal toilets often didnt have water to flush the toilets and the taps worked periodically. Staff, there were a lot of staff but most of them were standing around talking. On several occasions we had to gonin search for a drink at lunch time as the machines were switched off and there were only a handfull of half full bottles of pepsi etc. Dotted about. The hotel predominately caters for the French and this was very apparent when it came to service levels. French guest were greeted at the tables and offered drinks whereas the English were often left to their own devices. On the whole, the food was nice albeit a bit repetive but the lack of water and service received means we won't be coming back.

The rooms need an upgrade. The bar should stay open longer. There should be more dining for snack time. There were alot of times everything was closed, even the night club.

On the whole, it was an amazing place to be. Good food, entertainments and shuttles to other places of interest..l

Good