Grand Bellagio Batumi Convention & Casino Hotel (Legend Business Hotel Batumi)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Sadece yatmak icin uygun. Biraz daha temiz olmasini beklerdim.

This hotel was gross. The hotel is not cleaned or maintained. There was a large amount of mold in the showers, the carpet was dotted with cigarette burns, air vents had mold and dirt caked on them. In addition, the pool only allows children over 12 years old to swim (which was not advertised in their hotel listing). The WiFi is unreliable and just flat doesn’t work in some areas/rooms. Finally, the hotel staff were not interested in accommodating customer until they became frustrated. The check in desk was a mad house of people cutting in line because none of the staff would move off high-center until the guests became frustrated. The good part is that the hotel is located within a short walk to the beach. There is an on-site casino that I can’t review because we didn’t gamble. It was a pretty terrible experience for a hotel that has a 5 star rating. We had booked for 2 nights but left after our first one.

A lovely stay and friendly staff

The room gave to me telephone out of order , also tv problems after 2 days stays they changed me with new rooms ..New room phone works property but TV have problems with internet ...

Staff looked miserable and don’t wanna help, my bathroom would get flooded after every shower and they did nothing to move me or fix the leaking shower. Carpets are filthy and worn out. Breakfast is terrible and no gluten free options.

They sent me to another hotel without any explanation. I had to open the window to see outside because of the dirt and filth of the glass. I called expedia next morning and they helped me to get out of there to a very nice hotel.

Unclean room. Hotel not maintained. Air conditioner not working. TV not working. Bad location. Unprofessional staff.

Gym and pool were closed for renovations. When checked it was given a room when somebody was already there. Had to go back to lobby and get another room.

Do Not Book This Hotel I can not be any clearer than that. 1. Rooms are run down, table lamps croked, mini bar not working, hot water in shower does not work, water overflowes due to bad water dranage. 2. Staff does not even have a proper unifrom, its like the owners of the hotel told them wear anything you have at home as long as it is a white top and black pants. 3. It is so obvious that the owners do not want to invest anymore in thsi property. 4. Staff and managment are light years from a proper hotel operating team. 5. Bath towel par stock for a suite is ONE, that gives you a regular room is suffering. 6. If seems they made thier money back and now whatever comes in is fine.

When we booked our room, we were promised a sea view, instead our windows faced a construction site of a skyscraper. The room itself was small, not much space to move around. Most outlets were not properly sealed into the wall. You had to make sure to press it down while pulling out the plug. The mattress wasn't the best either, you could feel the springs. In the shower one of the tiles was loose, everytime you stepped on it, there was a small fountain out of the water that accumulated underneath it. The advantages: the price is ok, next to the hotel there is a large shopping mall, a park, and the beach.