Best Osuna Feria Madrid

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great place to stay a bit far from Madrid but beautiful place

We booked Best Osuna Feria in Madrid for my daughter and her partner because the listing showed a pool and good facilities. Unfortunately, their experience was the complete opposite of what was advertised. Upon arrival, the reception staff were not particularly friendly, and the room they were given was dark, dingy, and felt unsafe. The curtains couldn’t be opened because the room was on the first floor directly next to the entrance, meaning anyone passing by could see straight in. To make matters worse, the door did not lock properly. This was reported to reception, but the staff seemed uninterested and even laughed. They offered to pay to upgrade, but were informed that no suitable rooms for couples were available—only family rooms. We then discovered that the pool was closed and completely empty, something we were never informed of prior to arrival. There were also no facilities available at all—no sunbeds, no tables or chairs—nothing that could compensate for the lack of a usable pool. Given how unsafe and uncomfortable they felt, the only option was to move them to a different hotel at our own expense. This was extremely disappointing and has left us out of pocket, although thankfully they were still able to enjoy their time in Madrid, which is a beautiful city. Expedia, I strongly recommend reviewing this property and considering removing it from your listings. The experience provided was nowhere near what was advertised.

Para mí la ubicación es muy buena, muy cerca de mi destino El hotel es feo, mal tenido, la pieza sucia con tierra debajo de cama y muebles En ningún caso es 4 estrellas Desayuno bueno y variado

Excellent location & the staff were very friendly & exceptionally helpful. Would definitely recommend for holiday

We stayed for 3 nights and really enjoyed the buffet breakfast every morning. All the staff were really nice & helpful. The hotel was in a great location for us, 20 minute walk from the metro station to the airport and 6 minute walk to the metro station to get into central Madrid. The bed and pillows were comfy so we got some good sleep. The shower was hot and powerful. The room was a bit tired and in need of a little TLC but other that that everything alse was great.

Si pero se bloquiaban mucha la tarjeta d los cuartos todo los día

Es un lugar muy limpio, pero la amabilidad del personal que trabaja en la cafeteria no lo es. Además nos emviaban a callar estando dentro de nuestras habitaciones.

Good sized room. Restaurant food is dry and could be better. Toilet size is great and massive. Some friendly staff and some less welcoming. Good location, quiet and safe.

i did not have time for breakfast. i had a fight at 9.30.. you have to wal a lot to the room and that time it was raining

Love this place very much Close to Ifema cortes del ingles and in a quiet suburb. Room is clean and food is good Service is amazing Just Hope we see less tourism in this place …