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EA Hotel Crystal Palace

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Name: EA Hotel Crystal Palace
Address: Mala Stepanska 17, Prague, CZ
Price range: From USD 59.07
Rating: 3.8

Mala Stepanska 17See map

US$ 59.07per night

This is the cheapest price in 30 days, based on the rates on 1 Nov

Top reasons for booking

A stay at EA Hotel Crystal Palace places you in the heart of Prague, within a 15-minute walk of Wenceslas Square and Dancing House. This hotel is 1.4 mi (2.2 km) from Charles Bridge and 1.5 mi (2.4 km) from Old Town Square.

Popular facilities

Free WiFi

Sauna

Luggage storage

Business center

Electric car charging station

3.8/5Good 735 reviews

Exploring the area

Štěpánská Stop, 200m, About 2 mins from hotel by foot

Prague Central Station, 1.2km, About 19 mins from hotel by foot

Vaclav Havel Airport, 12.0km, About 14 mins from hotel by car

Standard Single Room

1 single bed

18.0 m²

Double or Twin Room

Bed type arranged at check-in

20.0 m²

Double or Twin Room, Terrace

Bed type arranged at check-in

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Reviews

Read all reviews

3.8/5.0

Good

735 reviews

Location

4.1

Services offered

3.9

Cleanliness

3.8

Atmosphere & facilities

3.4

Ignacia

Reviewed: 12 Jul 2026

1.0/5.0

Below average

Solo stay

The hotel moved me to a complete different property on my first night without my agreement. I arrived late at night and the replacement room had a terrible order that it made difficult to sleep. Because of the late hour, I had no practical option but to stay for the night. The next day, i requested to be transferred back to the original hotel that i had booked and paid for. Despite the fact that the hotel was responsible for the last-minute change, the transfer process was unnecessarily difficult and frustrating. There was little effort made to correct their mistake. I had to call Expedia to help me out which also took hours to get resolved. When I finally moved back to the original hotel, the room was far acceptable. The floor showed obvious signs of water damaged, with mold and visible wet streak markings. The overall cleanliness was unacceptable and well below what anyone should expect from a hotel. Cleanliness and customer service were both completely disappointing.

Scott

Reviewed: 24 Dec 2025

5.0/5.0

Fantastic

Stayed with family · For leisure

Clean rooms, decent breakfast and ideal location

Kevin

Reviewed: 4 Dec 2025

5.0/5.0

Fantastic

Solo stay · For leisure

Very comfortable room

Ryan

Reviewed: 7 Oct 2025

5.0/5.0

Fantastic

Solo stay · For leisure

Great budget option. Location is in Prague 1 near the dancing house. Within walking distance of old town square and wenceslas square . Also close to the metro so was very ideal. Facilities were good, no issues when checking in or out. Price was also very cheap. No complaints. Would consider staying here again the next time I go to Prague.

Petra

Reviewed: 28 Sep 2025

3.0/5.0

Good

For business

+ Tasty breakfast, big rooms, parking available for charge, elevator, coffee/tea behind the lobby 24/7, good location - rather older hotel, sauna is extra charge

Carlos

Reviewed: 22 Sep 2025

1.0/5.0

Below average

Stayed with partner · For leisure

El hotel tiene buena localización, pero la estadia fue horrible. Nos cambiaron de cuarto varias veces. La primera noche la habitación holia a humedad, holor a cigarrillo y la cama parecia una piedra. La segunda habitacion que nos cambiaron al segundo dia comenzo a liquiear agua del techo y se mojo toda la cama. Por ultimo la tercera habitacion que nos pusieron, el baño no tenia cortinas ni siquiera el tubo para ponerlas, fue un completo desastre. Para lo que pagamos no vale la pena. La recepción esta solo hasta las 7pm y luego de eso el check in es por telefono con un codigo. En las fotos se ve el hotel moderno, pero no lo esta.

Robert

Reviewed: 1 Aug 2025

5.0/5.0

Fantastic

Solo stay · For leisure

The stuff are great and friendly..Kristina is very helpful and hardworking and the rest of the cleaning ladies are great overall ..

Milton

Reviewed: 25 May 2025

5.0/5.0

Fantastic

Great location and breakfast. Good size room and bathroom. Old dark red carpet.

Crystal Min

Reviewed: 18 May 2025

4.0/5.0

Great

Stayed with family · For leisure

Bed and general furnishings could do with updating.

Daniel

Reviewed: 21 Apr 2025

1.0/5.0

Below average

Solo stay · For leisure

My stay at this hotel was awful. The shower water was ice-cold one night, making it unusable. When I reported this to reception, the staff rudely responded, “What do you want me to do about it?”—completely unprofessional and dismissive. To make matters worse, the hotel falsely advertises laundry services on Expedia and their website, even providing a “laundry bag” in the closet, but reception informed me they don’t offer this service. This misleading information and poor service made for a horrible experience. Avoid this place at all costs.

Overview

EA Hotel Crystal Palace

Rooms:65

Floors:6

Star rating:

Description

See all

Exploring the area

Transport

Štěpánská Stop

Subway stations

200m

Prague Central Station

Train stations

1.2km

Vaclav Havel Airport

Airports

12.0km

Attractions

Karlovo Square

300m

Minor Theatre

300m

Charles Square

300m

Antonin Dvorak Museum

400m

Divadlo ABC

500m

Museum of Fantastic Illusions

600m

Lucerna Palace

600m

Michelangelo Grand Hotel

600m

See map

Facilities & services

Popular facilities

Free WiFi

Sauna

Luggage storage

Business center

Electric car charging station

General

Parking (additional charge)

Non-smoking throughout

Elevator

Airport transportation(additional charge)

Train station pick-up (additional charge)

Valet parking (additional charge)

Safety & security

Safety deposit box

Business facilities

Meeting facilities

Banquet facilities

Cleaning services

Laundry service

Reception services

Concierge

Front desk (limited service hours)

Tourist info desk

Multilingual staff

Internet

Free wired internet

Food & drink

Breakfast service (additional charge)

See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 21:00

Latest check-out time:Before 11:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 1:00 PM - 7:00 PM. If you arrive at the property after hours, you'll need to check in at an alternate location: [Žitná 525/28, 120 00 Praha 2 - Nové Město]. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: CZK 50.00 per person, per night, up to 60 nights

We have included all charges provided to us by the property.

Other fees

Fee for buffet breakfast: approximately CZK 135 for adults and CZK 135 for children

Airport shuttle fee: CZK 825 per vehicle (one way)

Self parking fee: CZK 875 per day

Valet parking fee: CZK 875 per day

Pet fee: CZK 350 per pet, per day

Service animals are exempt from fees

Late check-out fee: CZK 500 (subject to availability)

Rollaway bed fee: CZK 750.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

See all policies

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EA Hotel Crystal Palace

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Select your room

Reviews