Extended Stay America Select Suites - Jacksonville - Lenoir Avenue East

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There were bugs

The pictures of the rooms are totally different from what you actually get. You get only the towels that are in the room, you must pay to get clean towels. There were actually bugs and very outdated appliances. You must take your trash outside and walk around the building to get back inside. I was called three hours later to see if I was checking out, I turned my cards in at the desk when I left. Conversations were permitting staff to know if you checked out or not. Parking lot late night argument was also bad. I wish I knew upfront what was the real experience.

The room I stayed in ground floor was kind of okay. Very old model, carpet soiled in few spots. Bathroom was also not great with water stains on the floor. But overall it wasn't a bad experience

This is a joke e

Safe and cleanly

Very bad needs improvement.

The lobby needs more attention to detail as far as the doors and the counter was dirty. The room was clean. They probably should look into remodeling and having up-to-date furniture,the place, but other than that everything was OK.

Clean room air works

I love this place. Very clean and not over priced. Pretty good location. My stay was great

The front desk attendant was very helpful. The room was clean and cozy. I locked my key in my room in the middle of the night, and the same attendant from my check in came down to give me another key without hassle or a charge for it. Her customer service skills are rare today and are the reason I will stay here again in the near future. Definitely a great value in a very safe area. Would recommend to others for sure.