SpringHill by Marriott Centreville/Chantilly

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very convenient to main road, clean hotel, friendly staff. Had one of the best night’s sleep on the soft comfortable bed!! Bathroom needs some remodeling, wallpaper peeling, and continental breakfast could use more meat options than just turkey sausage.

I arrived to check in (after the check-in time started) and there was a customer doing something quite involved with one staff member while two staff members were at another register ignoring me. This lasted almost 30 minutes. I think it was manager instructing a new employee - which makes it even worse because she was teaching the staff to provide terrible customer service. It would have taken them two minutes to check me in. Finally the customer in front of me finishes and my checkin takes two minutes. I get to a nice room and sit down to do some writing at the desk and the chair is broken. I call down to the front desk and ask for another one. Thirty minutes later I called back and the employee barks at me "He's busy." After an hour and a half wait, a man brings a reclining chair that I can 't possibly use for writing. I've wasted two hours and two hundred dollars. I have a manuscript due and had to pay for another hotel room. Terrible, terrible experience.

Bottom bed sheets did not fit the bed. It came untucked and rolled up underneath me as I slept. Breakfast was good. However, the breakfast attendant had a bad attitude. She seemed to be annoyed that the waffle batter ran out. She went to refill it. She did not come back during the duration it took my family to eat. She was the same person who was annoyed when asked to help with the ice machine.

The room was comfortable, and the breakfast options were all good. Our AC was a bit noisy, but the space was nice.

The room lacked a hair dryer, the chair was broken, and the maids only change towels upon request. The beds were fine but the shower curtains were moldy. The shelving for hangers was inadequate. But the food is good and the location is great.

The only problem was the ice machine on the 1st floor (our floor) only worked sporadically. The 2nd floor was out of order.

The property was clean and inviting. Parking was great. My bed was comfortable and the room was clean. Staff were friendly and helpful.

Breakfast was great and the property was updated and well maintained

Parking is okay if this is a concern; for one night, it is fine. For more than 2 nights, try another facility. The laundry room is not maintained, the breakfast is super basic, and the cleanliness is not well-maintained.

Basic but lacked ice machines. Food ok