Studio Inn and Suites at Promenade Downey

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

First off the staff that checked me in had exceptional customer service. We had an issue with the shower not draining. He quickly moved us to another room. The new room was clean. Only thing there was mold on the ceiling of the shower. Also noticed it around the windows. That is something they need to correct before someone gets sick.

Room was clean but the AC filters were disgusting and full. It clogged the shower trying to rinse them out. Shower gel in shower was completely empty. Other than that, room was very clean and parking was perfect. Staff was exceptional as always.

What I liked about this hotel was the attention to detail that went in to cleaning and maintaining the property. The room was very clean and orderly. Also the check-in manager was very friendly and helpful. It's obvious that the hotel is managed with care and a focus on an enjoyable and satisfying customer experience. Highly recommended.

Todo muy limpio

nothing

Enjoyed my stay here, would stay again.

You can hear people arguing on the other room, very uncomfortable night

Booked this hotel last minute as our typical accommodation was completely booked for the weekend. It’s always a bit nerve wrecking booking a new stay as someone who is pretty particular about accommodations. Doesn’t have to be a 5 star hotel, but clean at minimum. Unfortunately, this hotel dropped the ball completely in that area. Upon arrival, the remote had a sticky, red residue on it. Which is an indication that housekeeping did not wipe down the remote which is pretty concerning. The shower wasn’t cleaned properly & the toilet seat had a brown colored substance on it. As I mentioned previously, the star of the hotel isn’t as significant, but it should atleast be clean and comfortable for the guests. We were very disappointed in our stay. Cleanliness is very important and I truly hope that this is something that’s addressed with housekeeping. The price we paid was not at all worth it. I would agree with a previous review that this is somewhere to book if you only need an emergency stay for a few hours, definitely would not book overnight.

Not enough parking

Ok