The Langham, Haikou

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Arrived at 9.15pm after 36 hours travel and no bars, restaurants or room service available. Ended up buying stuff from a 7/11. Very disappointing.

Clean Room Staff nice

Super helpful staff. 5 overall room had some minor hits to carpet and curtains that diminished the feeling of a topnotch property. Can’t expect those to be changed out from minor damage but they are noticed. Quality of the build and materials in excellent. Soundproofing is superb so sleep was excellent. Great bed and bedding. Location convenient to excellent food and shopping.

Great property at a great price. Good location right next to the Mix Mall

Amazing staff. 6 star treatment

everything is nice and clean

Staff was poor in English.

This is not the Langham experience you expect. Do not put your Langham standard into this one, it’ll disappoint you. The original room booked was told not available during check in and asked if we are ok to downgrade. Of course said no, they said they’d figure out and give us a call once sorted. Ended up no one called after spending full day outside. There was a wedding happened during our stay and the wedding guests were hanging on the hallway and were SMOKING INDOORS. Of course the smell went into our room. Told the reception and they said the wedding guests are leaving soon and they can try to tell them to stop smoking. Also told they cannot accommodate a new room but can give us a free afternoon tea. Went to have our afternoon and they said it wasn’t free and spent a long time to verify. The whole experience was very unprofessionally handled, and the cleanliness is also concerning.

Very likely the room service

Amazing & spectacular view from the Lobby Bar on the top (46?) floor. Too dim to work at night, but the Club Lounge was a good spot for light business meetings. Hotel staff professional and helpful. Great location - right across street from a mall full of good restaurants. Great pool.