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2 adults, 1 room

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Hotel Neutor Express

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Name: Hotel Neutor Express
Address: Neutorstrasse 9, Salzburg, AT
Price range: From EUR 64.75
Rating: 3.5

Neutorstrasse 9See map

€ 64.75per night

This is the cheapest price in 30 days, based on the rates on 17 Nov

Top reasons for booking

A stay at Hotel Neutor Express places you in the heart of Salzburg, within a 15-minute walk of Salzburg Christmas Market and Salzburg Cathedral. This hotel is 0.8 mi (1.2 km) from Mirabell Palace and 0.2 mi (0.3 km) from Sigmundstor Tunnel.

Popular facilities

Bar

Coffee shop

Free WiFi

Luggage storage

3.5/5Good 539 reviews

Exploring the area

Salzburg Mülln-Altstadt Station, 1.3km, About 21 mins from hotel by foot

Salzburg Airport, 2.6km, About 5 mins from hotel by car

Pferdeschwemme Horse Well, 400m, About 6 mins from hotel by foot

Junior Suite, Balcony

2 beds

40.0 m²

Basic Twin Room

2 beds

15.0 m²

Comfort Double Room, Balcony

1 double bed or bigger

26.0 m²

Basic Single Room

1 single bed

12.0 m²

Double Room

1 double bed or bigger

22.0 m²

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Reviews

Read all reviews

3.5/5.0

Good

539 reviews

Location

0.0

Services offered

3.8

Cleanliness

3.2

Atmosphere & facilities

3.1

John

Reviewed: 17 Aug 2026

2.0/5.0

Below average

Stayed with family · For friends and family

Breakfast is very expensive so be warned

Afshin

Reviewed: 12 Aug 2026

1.0/5.0

Below average

Stayed with family

Room was like entering an oven. Everything was run down. Norhing look like the photos. Bathroom smelled like sewer, and this happened in both rooms We got. Front desk was no help whatsoever.

Phillip

Reviewed: 10 Aug 2026

2.0/5.0

Below average

Stayed with friends

The property was well positioned in Salzburg and the sheets were clean. The breakfast was good but expensive. The room itself was horrible. The fan was broken, the mattress seemed extremely old, the carpet was the worst I’ve experienced in a hotel. It always stained badly. The room was tiny. The safes didn’t work. There were two both broken. The whole place needs a facelift and some rework. I understand that many places don’t have air conditioners but reliable fans to move the air really aren’t too much to ask.

Jan

Reviewed: 2 Aug 2026

4.0/5.0

Great

Good location but very basic room in an older building. The lack of air conditioning or any way to effectively cool the room during a hot part of the summer made it uncomfortable to sleep

Fanny

Reviewed: 23 Jul 2026

3.0/5.0

Good

Hotel plus ou moins bien entretenu. J’y étais seule et pour une seule nuit, mais pas d’oreiller supplémentaire, la salle de bain n’était pas super propre, tapis au sol qui semblait dater de longtemps…pas d’air climatisé, donc j’ai été obligée de dormir les fenêtres ouvertes (une Fan était fournie par contre) et c’était très bruyant. Bref, okay pour une seule nuit, mais cher pour ce que ce fut.

holly

Reviewed: 22 Jul 2026

1.0/5.0

Below average

Solo stay

STAY AWAY FROM THIS HOTEL. Is the worst hotel that I’ve ever stayed at- there’s nothing in a proper listing saying that they don’t have air-conditioning and it was nearly 90°. I woke up the first night in a hot sweat, I did not sleep well so also I did not enjoy the next day of my trip. I called hotels.com, and the property refused to refund me due to this bait and switch of the selling of the room. The hotel responded, saying, “ since we don't have air conditioning, it obviously cannot be malfunctioning. the new category of room has a terrace, which means even more flies could get in.” Are they kidding ? It’s my fault that I need to open the balcony door due to the heat- it’s my fault that you don’t have screens on your windows or doors? DO NOT BOOK HERE.

Melissa

Reviewed: 19 Jul 2026

3.0/5.0

Good

Stayed with kids

The room was not dirty but had questionable stains everywhere. It was sickeningly hot in the room. We were given 2 fans. Both were so full of dust that we turned them on pointing out the balcony at first to make sure we didn’t blow it into the room. One fan didn’t even work and the other provided little to no respite. We travelled with 2 small children and we were worried they would overheat overnight. Additionally, we had a room with a balcony. We thought we could just keep the door to the balcony open overnight to cool the room, but the balcony is shared with neighbouring rooms. There is a divider, but someone could easily access your doll if they wanted to. We are glad we only stayed there 2 nights and would never stay there again.

Irene

Reviewed: 24 Jun 2026

3.0/5.0

Good

Stayed with pets

The main lobby smell pee. There’s no A/C in the unit only small business electric fan,and it’s not enough for 2 person. It’s too hot.

Vanessa

Reviewed: 21 Jun 2026

3.0/5.0

Good

Stayed with family · For friends and family

The hotel building I stayed in needs to be renovated

Nigel

Reviewed: 10 Jun 2026

4.0/5.0

Great

Stayed with partner

Room was good, bed comfortable.

Overview

Hotel Neutor Express

Rooms:45

Floors:4

Star rating:

Description

See all

Exploring the area

Transport

Salzburg Mülln-Altstadt Station

Train stations

1.3km

Salzburg Airport

Airports

2.6km

Attractions

Pferdeschwemme Horse Well

400m

Salzburg Toy Museum

400m

Festspielhaus Hall

400m

Moenchsberg Museum of Modern Art

400m

Rupertinum Modern Art Museum

500m

Getreidegasse Street

500m

Haus der Natur

600m

St. Peter's Abbey

600m

See map

Facilities & services

Popular facilities

Bar

Coffee shop

Free WiFi

Luggage storage

General

Parking (additional charge)

Non-smoking throughout

Shop

Elevator

Vending machine

Safety & security

Safety deposit box

Business facilities

Meeting facilities

Banquet facilities

Cleaning services

Laundry service

Reception services

Front desk (limited service hours)

Tourist info desk

Food & drink

Breakfast service (additional charge)

Activities

Shopping mall

See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 22:00

Latest check-out time:Before 11:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM. The check-in location differs from the property location. Check-in location: [Hotel Neutor Neutorstraße 8.]. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Note: Check-in policies vary by property. Please check carefully before booking

Mandatory fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: EUR 3.55 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Other fees

Fee for buffet breakfast: approximately EUR 19 per person

Self parking fee: EUR 19 per day

Early check-in is available for a fee (subject to availability)

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

See all policies

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Fitness

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Hotel Neutor Express

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Select your room

Reviews