Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our trip was so good the hotal was so neat ,clean and beautifull. The staff was so good and helpful.

Beautiful property with nice pools and views, but unfortunately our experience was very disappointing. We arrived one day late after notifying the hotel in advance, which they acknowledged. Shortly after check-in, we were offered a paid upgrade to a larger room. We accepted, expecting something nicer, but the room was depressing and, worse, the shower area had visible mold. I immediately contacted the front desk and ended up speaking with 5 or 6 different people. At one point they even told me we had already spent the previous night in the room and therefore could not receive a refund. I repeatedly had to explain that we were not even at the resort that night and had arrived that day. Eventually, a manager agreed to move us. Unfortunately, the replacement room was not ready either. Sheets were on the floor, the bed was completely stripped, and the bathroom had not been cleaned from the previous guests. I finally sent my wife and daughter to the pool while I stayed behind dealing with the room situation. We only had two days to enjoy an all-inclusive vacation, so losing hours dealing with rooms and staff was extremely frustrating. The food was another major disappointment—about 1–1½ stars out of 5 in my opinion. The room was very very noisy from the generators Beautiful grounds, but cleanliness, organization, food quality and overall value were far below what we expected from a resort at this price level.

The check-in process was very slow. They didn’t give us the VIP room even though we qualified. Only after we asked about the credit they gave us $105 credit. The rooms are not well maintained. The Bistro staff was very slow and pretty rude. The last night before we left we waited for almost 1 hour to get our appetizers and another hour to get our food and that too they missed a couple of orders and we didn’t have patience to reorder as the kids were very hungry and exhausted. The food is good, the resort is good with a great landscape but the customer service is very bad. They need to be a little more quicker and the rooms need to be maintained well.

The hotel, food, staff, transportation, and privileges at other resorts (Rosé) were great. Tazuna, the sushi restaurant was delicious. Market (with unlimited gelato every day) was the kids' favorite. Poolside ceviche was heaven. You can't swim at the beach here, but the 5 different pool areas made up for it and also the shuttle to the Rosé was awesome. The free use of the facilities, beaches, and restaurants over there were an extra perk. We would definitely stay again!

Todo fue muy bueno.

Great place to stay! Friendly staff, good food & incredible views!

Unfortunately, Pueblo Bonito Sunset Beach was a disappointment. The resort is beautiful, but we spent way too much of our vacation waiting. Restaurants, breakfast buffet, food at The Market, and long lines for the shuttles. The pools were extremely crowded, it was hard to find a place to sit, and the pool service was poor. At one point, a waiter actually told us to save our straws because they didn’t have any more. We also struggled with food options because of a shellfish allergy. We ended up going to Pueblo Bonito Rosé two days in a row and had a completely different experience. The service there was excellent and we really enjoyed our time. For the price and reputation of Sunset Beach, we expected much better. Unfortunately, we would not return.

Beautiful sunset

Great!!!

Staff were friendly. Service was great. Always taken care of whether it was being picked up, dining, pool side etc. can’t wait to book another stay. Plan accordingly if you want to shuttle between the Sunset and Rose. :) Joel the bell boy and Christian the bartender stood out to us.