Viva Maya by Wyndham, A Trademark Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The kids loved the trapeze and the pools. I loved the spa! The spa staff were amazing, and if you want an incredible message, ask for Candy, she's great! The only downside was the staff at the front desk. They were a bit rude and unhelpful. But everything else was great!

Traveled with family of nine with one child, the hotel is nice and it has a lot of amenities including the shows. The downsized of the hotel is that if you are not a member of the Wyndham they want to pressure you to take the timeshare meeting. We didn’t take the meeting and the manager told us that the guy name Issac will lose his job if we didn’t go to the meeting.

Mejorar las condiciones de la propiedad, necesita renovar las habitaciones

Property was OK, check-in took a miserable 40 minutes while two people took care of a group of 20 people who arrived just before us. The room was basic, with a toilet that constantly ran and not enough towels. Food was acceptable, mixed drinks less so. August is seaweed season, so the beach really wasn’t swimmable – fortunately I had read that in someone else’s review and was prepared. We used it as a jumping off spot to Xcaret and then moved on. It met our basic needs for the two nights we were there.

I love everting

The beach is beautiful, the pools were great. Friendly staff as well. I would give this resort 8/10, my only issue was the food. A little hit or miss.

We enjoyed our stay. The resort was nice, rooms cold and clean. The restaurants are small, so you will need to make reservations prior to arrival. They do offer a buffet and snack bar, which we were not fans of. We were looking to experience Mexican cuisine; not much of that going on

We had 3 rooms, they were cleaned daily. They were air conditioned, the maids were very accommodating and friendly. Our shower was backed up:(

Amazing stay! The whole property was stunning. It feels like walking through a tropical rain forest everyday. The beach area has lots of palm trees to cool in the hot sun. Our room was on the ground level close to the pool but we were not disturbed by the it at all and as well the night entertainment was muted out by the thick walls and patio doors. Water fountains in every hallway with purified water, no need to buy bottles, just bring our own reusable water bottles. Food was excellent, lots of selection for everyone. They have cooled purified water with ice buckets in the buffet, very safe to drink. Beer is on tap in the buffet area as well to self serve during lunch or dinner, hey even for breakfast too, if that’s your drink of choice. There are 4 à la carte restaurants on the property, they book fast so do it when you first arrive. We only had a chance to try the Mexican restaurant, wow, so good! Left the waiter nice tip. Overall it was an amazing experience for our first time in Mexico. Everyone works hard there, without bothering the guests, I tipped the wait staff in the buffet too! We even took a small walk off the resort, 5 min to a small plaza very close by, small shops with lots of Mexican souvenirs. There is Starbucks there too! Wifi connection was very good even on the beach! Kids were happy with that. If you love the sun and beach, this will be an amazing experience! Viva Mexico!

VERY DISAPPOINTED THAT THE BEACH WAS NOT USABLE. Afterall, we paid all that money because it was on the beach. Unfortunately, we were not aware of the sargassum issue in July. Of course, Expedia and the hotel aren't going to tell you about that. It was really awful and the smell was bad enough at times that it even made the pool less appealing. If I had known, we would not have planned an 8-day vacation there. I was sorry to disappoint the family with that. Also, be aware there is no A/C in the main dining buffet and that was frustrating at times. Felt really bad for the workers there. Also note the pools were hot. Need a chiller or more water rotation. Food was average. Mediterranean restaurant was the best. Cafe was excellent! Staff was very friendly and worked very hard! Housekeeping, bartenders, everyone. Huge appreciation for Christian in management who made arrangements for us when our dinner reservation was lost. A nice resort but would not recommend in July.