Celtic Manor Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We had a fantastic stay at the Celtic Manor, all the staff are well trained, polite, friendly & attentive. The hotel & grounds are stunning with a huge choice of bars & restaurants. The food was great & the variety at breakfast was superb. We will definitely be going back next year for our anniversary, they make you feel special , thank you. Guy & Diane

Staff very polite and helpful, however the lifts in the resorts were really bad, very slow and not enough lifts for the number of rooms, sometimes i had to wait well over 5 mins to get into the lift, my room was on the 8th floor do could not really use the stairs

Room was a good size and was nice and clean (as was the rest of the hotel). The facilities were OK, but the whole hotel feels very tired and dated and not really what I’d expect from a 5 star. The food was fairly standard, no better than the food I’ve had in other 3 and 4 star hotels. Pool looks great in the photos but was extremely busy on our stay. Communication in advance of our visit wasn’t great - I emailed twice to ask a so eventually had to call instead. Parking charges for guests are steep. Not a terrible stay, but not somewhere I’d rush to go back to

I'd always wanted to stay as I'd passed the hotel many times. First, parking -you have to pay. Underground is £25, overground £13.50. Not good. Receptionist helpfully told me to move car from underground to save money. Went to get light lunch on cafe/bar in foyer. Lots of staff milling about but took some time to be served and then wrong sandwich arrived. Also would have expected a decent sized tea pot instead of one that help one and a bit cups. Room was OK, comfy bed, but had to get maintenance to fix the plug plunger for the sink. Would have expected housekeeping to notice this. Then, after I went to bed I tried to adjust the AC but it just kept reverting to "high" so had to call reception at 1.30am to fix it. Fortunately it was fixed remotely. Dined in The Grill. The hotel thoughtfully provide minibuses to get you around the site. Waiting staff were helpful and friendly but I didn't care much for the food - moules mariniere. Strange taste. There was plentiful food at breakfast but it was all s but bland. Overall it was a disappointing stay for a 5 star hotel. I prefer the Vale Resort. Kettle had scale on outside.

Great hotel with beautiful scenery and really good restaurants. Only disappointment was the lack of accessibility to lower floors with a pushchair.

Ticks all the boxes, love it here!

Just the most amazing place and some of the most welcoming staff I have ever had the pleasure of meeting.

Hotel was fab, pool area was excellent, well catered for children. Only feedback would be healthier options on the bar menu would have been welcomed!

Room was clean but surprised no water. Distinct lack of water available on site However the hotel was lovely and well kept

Stayed at the Celtic Manor Resort recently and came away feeling a little disappointed overall. The bed was genuinely excellent and most of the staff we dealt with were friendly and polite, but for a hotel marketed as five-star, parts of the experience didn’t really match the price point. On arrival, the concierge/car parking experience felt unnecessarily dismissive, which isn’t the welcome you expect when paying premium prices. The hotel itself also feels quite dated in areas. The room was comfortable, but surprisingly lacked basic touches you’d normally expect at this level — no bottled water, no minibar. After arriving late, we also found the night menu extremely limited, to the point we didn’t bother ordering food. The bar service was fine, but automatically adding a 10% discretionary service charge onto drinks left a slightly sour taste, especially when four pints came to around £36. Overall, not a terrible stay by any means, but it didn’t feel like a true five star experience for the money charged.